Patient Access & Front Desk Specialist

PacificSource; Oregon; On-site; USD 30,000 - 47,000; Full time

Job summary

PacificSource is seeking a receptionist to cover front desk duties and telephone responsibilities, ensuring courteous, prompt service for members and visitors in Oregon. You will greet guests, route calls, process payments, and support office operations while maintaining a professional lobby and privacy standards.

Ideal candidates have at least one year of phone or reception experience, accurate typing/10-key skills, and solid computer abilities, with a commitment to HIPAA and confidentiality in

Qualifications

• One year of multiline phone experience and/or reception duties preferred.
• Typing and 10-key required. Computer skills preferred.

Responsibilities

• Answer incoming calls in a prompt, courteous manner.
• Assist callers by quickly determining the caller's needs and directing calls appropriately.
• Communicate efficiently and effectively in obtaining, giving and exchanging information.
• Greet and direct visitors.
• Assure guests are identified and registered before access to secured areas.
• Maintain the lobby as a professional first impression of PacificSource.
• Receive premium payments, prepare receipts, and secure premiums.
• Attend to the safety of employees and guests as appropriate.
• Provide front line communication and relay information in urgent or emergency situations.

Skills

Phone handling

Reception duties

Customer service

Communication

Organization

Typing

10-key

Computer skills

Education

High School Diploma

Job description

PacificSource is seeking a receptionist to cover front desk duties and telephone responsibilities, ensuring courteous, prompt service for members and visitors in Oregon. You will greet guests, route calls, process payments, and support office operations while maintaining a professional lobby and privacy standards.

Ideal candidates have at least one year of phone or reception experience, accurate typing/10-key skills, and solid computer abilities, with a commitment to HIPAA and confidentiality in