Patient Access & Front Desk Specialist

massgeneralbrigham; Oak Bluffs (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. is seeking a Patient Access Representative to manage patient registration, verify insurance details, and ensure accurate data entry in the MVH system.

The role includes coverage for the switchboard/ER greeter and mailroom tasks, with emphasis on courteous, confidential patient service. The position requires excellent customer service and adherence to HIPAA, with duties spanning greeting patients, directing them to the proper departments, and supporting

Qualifications

• Demonstrates outstanding customer service and maintains professionalism with patients and staff.
• Protects patient privacy and adheres to HIPAA guidelines.
• Communicates clearly with patients, families, and hospital teams.

Responsibilities

• Greet patients and visitors and determine their needs.
• Input correct patient and insurance information into the registration system.
• Coordinate with switchboard/ER greeter and mailroom per scheduling.
• Maintain patient confidentiality and ensure sensitive information is protected.
• Provide information and direct patients to the appropriate departments.
• Support EMTALA-compliant collection of co-payments and processing of payments.

Skills

Customer service

Communication skills

HIPAA compliance

Job description

Martha's Vineyard Hospital, Inc. is seeking a Patient Access Representative to manage patient registration, verify insurance details, and ensure accurate data entry in the MVH system.

The role includes coverage for the switchboard/ER greeter and mailroom tasks, with emphasis on courteous, confidential patient service. The position requires excellent customer service and adherence to HIPAA, with duties spanning greeting patients, directing them to the proper departments, and supporting