Patient Access & Front Desk Specialist

Harlem United Community AIDS Center Inc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Harlem United Community AIDS Center Inc. is seeking a front desk intake and patient services assistant for the health center in New York, NY.

The role focuses on patient registration, insurance verification, fee assessment, and cashiering within HIPAA guidelines. You will support scheduling, data entry, and benefits navigation while ensuring a friendly, efficient patient experience and accurate records in the EMR system.

Qualifications

• Minimum associate degree in health care related program or equivalent credits.
• Certificate in health care discipline (medical office assistant or medical billing) preferred.
• 5 years’ experience in medical or dental office with managed care/billing.
• Strong customer service and data accuracy required.

Responsibilities

• Provide excellent customer service at all times.
• Greet patients warmly and engage them professionally.
• Manage check-ins, cancellations, and rescheduling of appointments.
• Handle registrations, insurance verification, and fee assessments.
• Input demographic and insurance data into EMR accurately.
• Prepare huddle sheets and participate in daily huddles.
• Notify patients about wait times and delays.
• Explain payment options and sliding fee schedule.
• Promote patient portal use and Healthix enrollment.
• Refer complex cases to the referral specialist as needed.
• Maintain and reconcile cash drawer and collect payments.

Skills

Customer service

Communication

Detail oriented

Professional demeanor

Data entry

Team player

Problem solving

Microsoft Office

HIPAA knowledge

Education

Associate degree in health care related field

Certificate in medical office administration or billing (preferred)

Tools

eClinicalWorks

Dentrix

Job description

Harlem United Community AIDS Center Inc. is seeking a front desk intake and patient services assistant for the health center in New York, NY.

The role focuses on patient registration, insurance verification, fee assessment, and cashiering within HIPAA guidelines. You will support scheduling, data entry, and benefits navigation while ensuring a friendly, efficient patient experience and accurate records in the EMR system.