Clinic Receptionist & Patient Experience Champion

MercyOne; Norwalk (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Health System is hiring a Clinic Receptionist to greet patients and manage front desk duties. The role includes scheduling, answering calls, validating insurance, and data entry in the electronic health record with a focus on accuracy and confidentiality.

40 hours per week, day shift, with competitive benefits. The ideal candidate will demonstrate strong interpersonal skills and professional demeanor in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Basic life support (BLS) certification or to be obtained within three months of hire.
• Confidentiality and professionalism in handling patient information.

Responsibilities

• Greet and welcome patients and visitors to the clinic with a professional demeanor.
• Check-in patients, schedule appointments, answer calls, and direct inquiries.
• Validate insurance eligibility and collect copays/deductibles at time of service.
• Enter demographics, insurance, and other data into the EHR and other systems.
• Maintain patient flow and support efficient admitting processes.

Skills

Interpersonal skills

Communication

Customer service

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

MercyOne Health System is hiring a Clinic Receptionist to greet patients and manage front desk duties. The role includes scheduling, answering calls, validating insurance, and data entry in the electronic health record with a focus on accuracy and confidentiality.

40 hours per week, day shift, with competitive benefits. The ideal candidate will demonstrate strong interpersonal skills and professional demeanor in a fast-paced clinical setting.