Clinic Receptionist & Patient Access Coordinator

Mercy Health Corporation; Algonquin (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Paid Parental and caregiver leave

Tuition and certification reimburse

Job summary

Mercyhealth is seeking a hospital front desk clerk to handle phone calls, greet visitors, manage mail and office supplies, and support Epic scheduling and registration processes.

The role involves patient check-ins, insurance verification, and basic cashiering in Epic. Ability to work flexible hours and in multiple locations is preferred. Mercyhealth offers comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of Epic preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.
• Epic Scheduling and Registration: Schedules patient appointments, EMR registration check-in, loads and verifies demographics, etc.
• Reviews alerts in Epic, collects co-pays, posts in Epic, and handles cashiering functions.

Skills

Critical Moments of Service

Lobby maintenance

Interpersonal skills

Written communication

Flexible hours

Multi-location work

Keyboard skills

Medical terminology

Epic experience

Education

High School diploma or equivalent

Medical reception experience preferred

Tools

Epic

Job description

Mercyhealth is seeking a hospital front desk clerk to handle phone calls, greet visitors, manage mail and office supplies, and support Epic scheduling and registration processes.

The role involves patient check-ins, insurance verification, and basic cashiering in Epic. Ability to work flexible hours and in multiple locations is preferred. Mercyhealth offers comprehensive benefits and growth opportunities.