Patient Experience Front Desk Specialist

IHA; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and manage front desk operations at the clinic. You will handle patient flow, scheduling, phone calls, insurance validations, and EMR data entry to ensure smooth visits.

The role requires strong interpersonal skills, professionalism, and the ability to maintain confidentiality in a busy clinical setting. Excellent communication with patients and staff is essential for quality care.

Qualifications

• Front desk roles and patient interactions require professionalism.
• Must be able to read, write, and understand English for patient communications.
• BLS certification or ability to obtain within 3 months of hire.

Responsibilities

• Check-in patients promptly at the time of visit.
• Schedule appointments according to clinic guidelines.
• Answer and direct phone calls to appropriate staff.
• Collect copays and deductibles at time of service.
• Capture and scan patient information into the electronic medical record.

Skills

Interpersonal skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

MercyOne Health System is seeking a Clinic Receptionist to greet patients and manage front desk operations at the clinic. You will handle patient flow, scheduling, phone calls, insurance validations, and EMR data entry to ensure smooth visits.

The role requires strong interpersonal skills, professionalism, and the ability to maintain confidentiality in a busy clinical setting. Excellent communication with patients and staff is essential for quality care.