Patient Access & Front Desk Specialist

Huntsville Hospital; Huntsville (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Huntsville Hospital is seeking an administrative Pre-Service Team member to greet the public, gather demographic and financial information, and ensure smooth patient registration at on-site locations.

The role requires courteous phone etiquette, accurate data entry, cash collection of copays and deductibles, and the ability to multitask in a fast-paced environment across multiple sites, including off-site centers. Flexibility to work weekends, holidays, and on-call as needed is required.

Qualifications

• High school diploma or GED; post-secondary education preferred.
• 2–3 years customer service/public relations experience preferred; 1 year may be considered.
• Excellent verbal and written communication; strong time management and organizational skills.

Responsibilities

• Greet patients, families, and the public in person and by phone.
• Obtain and enter demographic, financial and registration information.
• Handle customer service issues with ownership and a friendly approach.
• Collect copays, deductibles and coinsurance from patients or authorized representatives.
• Work flexible shifts including weekends, holidays, and on-call at multiple sites.

Skills

Customer service

Public relations

Verbal communication

Written communication

Multitasking

Data entry

Cash handling

Education

High school diploma or GED

Post-secondary education

Job description

Huntsville Hospital is seeking an administrative Pre-Service Team member to greet the public, gather demographic and financial information, and ensure smooth patient registration at on-site locations.

The role requires courteous phone etiquette, accurate data entry, cash collection of copays and deductibles, and the ability to multitask in a fast-paced environment across multiple sites, including off-site centers. Flexibility to work weekends, holidays, and on-call as needed is required.