Patient Experience Specialist (Front Desk & Billing)

Huntsville Hospital; Madison (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

On-site employee pharmacy

Tuition assistance

Childcare support

Health and wellness programs

Job summary

Huntsville Hospital is seeking a patient registration/administrative support role to greet patients and families, collect demographics and financial data, and resolve service issues. You will ensure accuracy of paperwork and fees, train staff, and support daily operations with flexibility for shifts, weekends, and on-call coverage.

The position emphasizes teamwork, ethical conduct, and strong organizational skills to maintain a smooth patient intake process in a busy health system.

Qualifications

• Education: High School/GED; post-secondary education preferred.
• Experience: 2–3 years customer service/public relations/leadership preferred; 2–3 years computer experience preferred.
• Medical record or billing experience strongly preferred.

Responsibilities

• Greet public, patients, and families.
• Obtain and enter demographic and financial information.
• Handle customer service issues in a friendly manner.
• Ensure paperwork is accurate.
• Train new hires and participate in process improvements.
• Collect required fees from patients or authorized representatives.
• Oversee daily operations and be flexible to shifts, weekends, holidays, and on call.

Skills

Verbal & written skills

Typing speed 35 wpm

Time management

Multitasking

Microsoft Office

Team oriented

Ethics

Self discipline

Responsibility

Problem solving

Empathy

Adaptability

Education

High School / GED

Post-secondary education preferred

Tools

Microsoft Office Suite

Job description

Huntsville Hospital is seeking a patient registration/administrative support role to greet patients and families, collect demographics and financial data, and resolve service issues. You will ensure accuracy of paperwork and fees, train staff, and support daily operations with flexibility for shifts, weekends, and on-call coverage.

The position emphasizes teamwork, ethical conduct, and strong organizational skills to maintain a smooth patient intake process in a busy health system.