Patient Access & Front Desk Specialist

Texas Children's; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist in Houston to coordinate patient scheduling, greet visitors, and handle calls in a busy clinic. You will enter billing data, verify referral eligibility, and ensure accurate claims transmission under Heart values.

Required is a high school diploma or GED with 1 year or more related experience. The role emphasizes SMILES, AIDET, and precise administrative workflows in a patient-centered environment.

Qualifications

• Greet patients and visitors using SMILES and AIDET principles.
• Assist patients with check-in/check-out processes accurately.
• Answer telephone calls within practice protocol and route messages.
• Enter charges and verify eligibility for referrals with payers.

Responsibilities

• Document messages completely and route to the appropriate area.
• Maintain accurate billing data in the electronic system.
• Check coverage and document eligibility before referrals.
• Schedule appointments and manage provider templates as needed.
• Monitor queue work items weekly and take corrective action.
• Ensure electronic records are complete for provider use.

Skills

Greet patients & visitors

Answer calls & messages

Scheduling coordination

Billing accuracy

Education

High School Diploma or GED

Job description

Texas Children's is seeking a Front Office Specialist in Houston to coordinate patient scheduling, greet visitors, and handle calls in a busy clinic. You will enter billing data, verify referral eligibility, and ensure accurate claims transmission under Heart values.

Required is a high school diploma or GED with 1 year or more related experience. The role emphasizes SMILES, AIDET, and precise administrative workflows in a patient-centered environment.