Patient Experience Front Office Specialist

Texas Children's Hospital; Houston (TX); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Texas Children’s Pediatrics is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, manage referrals, and ensure accurate billing and claim transmission. The role requires attention to detail and strong customer service skills.

Responsibilities include check-in/out assistance, accurate data entry, eligibility verification, and appointment scheduling in a fast-paced pediatric setting. Respiratory fit testing may be required for safety compliance.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more of related experience preferred.

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer telephone within three rings and direct calls per protocol.
• Document messages accurately in the system and route as needed.
• Enter hospital charges into billing system with accuracy and timeliness.
• Verify eligibility for referrals with payers before initiating referrals.
• Schedule appointments per protocol.

Skills

Scheduling

Billing entry

Phone etiquette

Customer service

Education

HS Diploma or GED

Tools

EHR systems

Job description

Texas Children’s Pediatrics is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, manage referrals, and ensure accurate billing and claim transmission. The role requires attention to detail and strong customer service skills.

Responsibilities include check-in/out assistance, accurate data entry, eligibility verification, and appointment scheduling in a fast-paced pediatric setting. Respiratory fit testing may be required for safety compliance.