Patient Access & Front Desk Specialist

Penn State Health; Hershey (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition discount for Penn State after

Total Rewards Program with benefits

Be Well: Wellness programs and fitness

Be Balanced: Generous PTO and parental

Job summary

Penn State Health Hershey Outpatient Surgery Center is seeking a Medical Office Associate to provide front office support in a fast-paced surgical center. The role involves handling phones, scheduling, billing tasks, and patient communications to ensure smooth daily operations.

Responsibilities include triaging calls, managing the scheduling system, processing registrations and charges, and maintaining HIPAA-compliant records while delivering excellent patient service.

Qualifications

• High School Diploma or equivalent

Responsibilities

• Answers the telephone and triages emergency calls to clinical staff or providers as needed.
• Uses the patient scheduling system to schedule, check-in, cancel, and manage wait lists and reports.
• Uses the billing system for registration, scanning, and charge entry.
• Performs front-end edits and daily charge/cash reconciliation according to policy.
• Maintains service excellence in interactions with patients, customers, and team members.
• Keeps current with insurance and billing information requirements.
• Obtains signatures and authorization information as required.
• Collects co-payments and payments according to cash collection standards.
• Prepares for patient visits with HIPAA-compliant data gathering and scanning of medical records.
• Performs check-out functions including charge entry and scheduling, and provides paperwork to patients.
• Composes professional e-messages/emails related to patient care needs and assists with patient correspondence.

Job description

Penn State Health Hershey Outpatient Surgery Center is seeking a Medical Office Associate to provide front office support in a fast-paced surgical center. The role involves handling phones, scheduling, billing tasks, and patient communications to ensure smooth daily operations.

Responsibilities include triaging calls, managing the scheduling system, processing registrations and charges, and maintaining HIPAA-compliant records while delivering excellent patient service.