Medical Office Associate - Hershey Outpatient Surgery Center

Penn State Health; Hershey (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition discount for Penn State after

Total Rewards Program with benefits

Be Well: Wellness programs and fitness

Be Balanced: Generous PTO and parental

Job summary

Penn State Health Hershey Outpatient Surgery Center is seeking a Medical Office Associate to provide front office support in a fast-paced surgical center. The role involves handling phones, scheduling, billing tasks, and patient communications to ensure smooth daily operations.

Responsibilities include triaging calls, managing the scheduling system, processing registrations and charges, and maintaining HIPAA-compliant records while delivering excellent patient service.

Qualifications

• High School Diploma or equivalent

Responsibilities

• Answers the telephone and triages emergency calls to clinical staff or providers as needed.
• Uses the patient scheduling system to schedule, check-in, cancel, and manage wait lists and reports.
• Uses the billing system for registration, scanning, and charge entry.
• Performs front-end edits and daily charge/cash reconciliation according to policy.
• Maintains service excellence in interactions with patients, customers, and team members.
• Keeps current with insurance and billing information requirements.
• Obtains signatures and authorization information as required.
• Collects co-payments and payments according to cash collection standards.
• Prepares for patient visits with HIPAA-compliant data gathering and scanning of medical records.
• Performs check-out functions including charge entry and scheduling, and provides paperwork to patients.
• Composes professional e-messages/emails related to patient care needs and assists with patient correspondence.

Job description

Medical Office Associate - Hershey Outpatient Surgery Center

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Penn State Health -Hershey Outpatient Surgery Center, LLC

Location: US:PA: Hershey
Work Type:Full Time
FTE:1.00
Shift:Day
Hours:Varied- 8 hour shifts, start times 7:00a-8:00a, Mon-Fri. No Weekends or Holidays

SUMMARY OF POSITION:

Responsible to the Office Manager for providing front office support.

ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.
• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.
• Utilizes working knowledge of billing system to include registration, scanning and charge entry.
• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.
• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards.
• Maintains working knowledge of requirements for all current insurance and billing information.
• Obtains signatures and appropriate authorization information.
• Collects co-payments and payments according to cash collection standards.
• Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.
• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.
• Composes professional and effective e-messages and emails related to patient care needs. Assists as needed with patient correspondence including faxes and patient letters.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required

WHY PENN STATE HEALTH HERSHEY OUTPATIENT SURGERY CENTER?

At Penn State Health Hershey Outpatient Surgery Center, our teams deliver high-quality surgical care in a specialized outpatient environment designed around efficiency, collaboration, innovation, and the patient experience. With seven operating rooms and advanced surgical technology, our team supports a diverse range of procedures while providing patients with the expertise and resources of Penn State Health.

Our multidisciplinary surgical teams support an exceptional breadth of specialties, including Urology, Pediatrics, Ophthalmology, Orthopedics, Plastic and Reconstructive Surgery, General Surgery, Colorectal Surgery, Neurosurgery, Otolaryngology, Gynecology, and Pain Management. This range of services provides employees with opportunities to expand their skills, work alongside experienced surgical professionals, and build expertise across multiple specialties.

As part of Penn State Health Team, employees have access to opportunities for professional development, continued learning, and career growth within an integrated health system. Whether you are building your perioperative career or bringing years of surgical experience, Hershey Outpatient Surgery Center offers an environment where your expertise makes an impact every day.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MEDICAL GROUP?

WeAre committed to providing patient- and family-centered care to all patients —and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient’s healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.