Patient Access & Front Desk Specialist

Humana Inc; Hampton (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Humana Inc. is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite, ensuring a safe, accurate and welcoming patient experience from pre-arrival through checkout.

You will verify patient identity and insurance, manage the front door, and drive patient satisfaction while securing clinic finances through co-pays and balances at the point of service.

Qualifications

• Knowledge: Computer literacy.
• Knowledge: Patient eligibility and benefits.
• Knowledge: Using scheduling systems to optimize staffing levels.
• Skills: Handle patient concerns while maintaining rapport.
• Follow defined workflows consistently.
• Manage patient needs across scheduling and follow-up.
• Manage time and tasks efficiently.
• Handle incoming calls accurately and professionally.
• Maintain accurate and complete records.
• Work effectively across teams.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and Patient-Ready signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the checkout process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Handling patient concerns

Following workflows

Time management

Phone & in-person communication

Accurate record keeping

Cross-team collaboration

Tools

EMR system

Job description

Humana Inc. is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite, ensuring a safe, accurate and welcoming patient experience from pre-arrival through checkout.

You will verify patient identity and insurance, manage the front door, and drive patient satisfaction while securing clinic finances through co-pays and balances at the point of service.