Front Office Patient Access & Care Coordinator

Humana Inc; Chesapeake (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid time off

Disability insurance

Life insurance

Bonus incentive plan

Job summary

Humana Inc. is seeking a Front Office Healthcare Support professional, onsite as a Patient Access Coordinator, to ensure accurate data, smooth patient flow, and positive experiences from check-in to checkout.

You will verify patient identity and benefits, collect co-pays, and help optimize clinic throughput while collaborating across care teams. The role emphasizes data integrity, customer service, and financial stewardship in a CenterWell Senior Primary Care setting within Humana.

Qualifications

• Knowledge: Computer literacy.
• Patient eligibility and benefits.
• Using scheduling systems to optimize staffing levels.
• Handle patient concerns while maintaining rapport.
• Follow defined workflows consistently.
• Manage patient needs across scheduling and follow-up.
• Manage time and tasks efficiently.
• Maintain accurate and complete records.
• Work effectively across teams.
• Familiar with clinical operations.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Handle patient concerns

Follow defined workflows

Time management

Multi-tasking

Cross-team collaboration

Detail orientation

EMR systems

Tools

EMR systems

Job description

Humana Inc. is seeking a Front Office Healthcare Support professional, onsite as a Patient Access Coordinator, to ensure accurate data, smooth patient flow, and positive experiences from check-in to checkout.

You will verify patient identity and benefits, collect co-pays, and help optimize clinic throughput while collaborating across care teams. The role emphasizes data integrity, customer service, and financial stewardship in a CenterWell Senior Primary Care setting within Humana.