Bilingual Front Desk & Patient Access Coordinator

Humana Inc; United States; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

CenterWell Senior Primary Care, a Humana company, seeks a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator onsite, verify patient identity and insurance, and support smooth flow through the clinic.

The role focuses on data integrity, scheduling, and cash handling, with a 40-hour work week and a bonus plan eligibility.

Qualifications

• Knowledge of patient eligibility and benefits.
• Ability to use scheduling systems to improve staffing levels.
• Strong communication and empathy to handle patient concerns.
• Maintain accurate and complete records.
• Ability to manage multiple tasks across scheduling and follow-up.

Responsibilities

• Pre-Visit Preparation: review schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: complete demographics, consents, and 'Patient-Ready' signals accurately via digital tools during patient check-in.
• Queue & Wait-Time Management: monitor waiting room and EMR task queues; communicate delays to patients and staff.
• Point-of-Service (POS) Collections: discuss financial responsibility with patients and process payments with daily drawer reconciliation.
• Exit & Outreach: schedule follow-ups and manage outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Customer service

Job description

CenterWell Senior Primary Care, a Humana company, seeks a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator onsite, verify patient identity and insurance, and support smooth flow through the clinic.

The role focuses on data integrity, scheduling, and cash handling, with a 40-hour work week and a bonus plan eligibility.