Front Desk & Operations Lead - Patient Access

Paylocity; St. Louis, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FCHC seeks a Lead Front Desk Associate in Health Operations to manage front desk activities, scheduling, patient check-in, insurance verification, and EHR updates. This role collaborates with the operations team to maintain patient flow and service standards.

Responsibilities include greeting patients, collecting payments, and coordinating with interpreters and transportation as needed, while upholding HIPAA confidentiality and excellent customer service.

Qualifications

• High School Diploma or GED required.
• One year medical office experience required; five years preferred.
• Typing 40 WPM is preferred.
• Knowledge of medical terminology is preferred.
• Excellent computer, communication and customer service skills required.
• Strong organizational skills required.
• Bi-lingual speaking skills are a plus.

Responsibilities

• Receives calls, schedules patient appointments and creates tasks for staff.
• Greets patients and visitors and collects consent, insurance, and financial information; updates EHR.
• Schedules appointments and manages recalls; directs patients to appropriate staff.
• Manages medical records: scanning, filing, and sharing with staff as needed.
• Schedules interpreters and transportation; verifies insurance for non-English speaking patients.

Skills

Customer service

Communication

Organizational skills

Typing 40 WPM

Bi-lingual (plus)

Education

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Job description

FCHC seeks a Lead Front Desk Associate in Health Operations to manage front desk activities, scheduling, patient check-in, insurance verification, and EHR updates. This role collaborates with the operations team to maintain patient flow and service standards.

Responsibilities include greeting patients, collecting payments, and coordinating with interpreters and transportation as needed, while upholding HIPAA confidentiality and excellent customer service.