Patient Access & Front Desk Coordinator

Henry Ford Health; Warren (MI); On-site; USD 21,000 - 34,000; Full time

Job summary

Henry Ford Health in Warren, MI is seeking a Front Desk Associate to greet patients, manage appointments, collect payments, and support clinic operations with a patient-centered approach.

You will collaborate with medical staff to maintain smooth patient flow, update records in the EMR, and ensure accurate scheduling and communication across the office. This role offers growth within a premier healthcare system in Michigan.

Qualifications

• Experience in administrative orclerical roles.
• Strong organizational and communication skills.
• Previous experience in healthcare administration.
• Familiarity with office management software and tools.

Responsibilities

• Greet and check patients in and out with professional, courteous service.
• Schedule, reschedule, and confirm patient appointments.
• Collect patient co-pays and other payments per policies.
• Answer calls, assist patients, take messages, forward to back-office staff.
• Maintain physician schedules and monitor utilization for optimal access.
• Contact patients due for annual exams and follow-ups for scheduling.
• Schedule referrals for physicians in a timely manner.
• Process faxed information and route to appropriate staff.
• Maintain accurate patient demographics and appointment data in EMR.
• Assist with prior authorization tasks and route needs to appropriate staff.
• Ensure front desk tasks are addressed to prevent delays in care.
• Support an organized and efficient front desk environment.
• Collaborate with MAs, providers, and clinic staff for smooth flow.
• Provide coverage for additional admin duties as needed.
• Follow all policies, privacy requirements, and customer service standards.

Skills

Administrative experience

Organizational skills

Communication skills

Tools

Office management software

Job description

Henry Ford Health in Warren, MI is seeking a Front Desk Associate to greet patients, manage appointments, collect payments, and support clinic operations with a patient-centered approach.

You will collaborate with medical staff to maintain smooth patient flow, update records in the EMR, and ensure accurate scheduling and communication across the office. This role offers growth within a premier healthcare system in Michigan.