Patient Access & Front Desk Coordinator

Family Health Center – Southwest Indiana; Vincennes (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Willows Family Health Center is seeking a Registration Coordinator I to serve as the first point of contact for patients and visitors. You will greet individuals, verify information, schedule appointments in the EHR, handle calls, take messages, and ensure HIPAA-compliant handling of patient data.

The role emphasizes multitasking, accuracy in data entry, and delivering excellent patient service in a busy clinical front desk environment.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Healthcare or medical setting experience preferred.
• Familiarity with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Verify and update patient information upon arrival.
• Schedule, reschedule, and cancel appointments in the EHR.
• Answer incoming calls and route accordingly.
• Take messages and relay to staff.
• Ensure forms are completed and scanned into the EHR.
• Collect payments and provide receipts.
• Maintain waiting area flow and ensure a welcoming environment.
• Maintain patient privacy per HIPAA and practice policies.

Skills

Customer service

EHR familiarity

HIPAA compliance

Multitasking

Phone handling

Data entry

Education

High School diploma or GED

Tools

EHR system

Job description

Willows Family Health Center is seeking a Registration Coordinator I to serve as the first point of contact for patients and visitors. You will greet individuals, verify information, schedule appointments in the EHR, handle calls, take messages, and ensure HIPAA-compliant handling of patient data.

The role emphasizes multitasking, accuracy in data entry, and delivering excellent patient service in a busy clinical front desk environment.