Patient Registration & Front Desk Specialist

Family Health Center; Vincennes (IN); On-site; USD 33,000 - 41,000; Full time

Job summary

Willows Family Health Center in Vincennes, IN seeks a Registration Coordinator I to greet patients, verify information, schedule appointments, and maintain records. You will handle calls, messages, and payments while ensuring accuracy and confidentiality in a fast-paced clinic.

The role emphasizes courteous service, seamless communication with clinical staff, and strict HIPAA adherence to protect patient privacy and data security.

Qualifications

• Minimum 2 years of customer service experience preferred
• Experience in a healthcare or medical setting is preferred
• Familiarity with Electronic Health Record system preferred
• Education: High School diploma or GED

Responsibilities

• Greets patients and visitors professionally and courteously
• Verify and update patient/client information upon arrival
• Schedule, reschedule, and cancel appointments using our electronic health record (EHR) system
• Answers incoming calls and route appropriately
• Take accurate messages and relay to the correct staff
• Ensure all required forms are completed and scanned into the EHR
• Collect payments and provide receipts as needed
• Monitor the flow of patients in the waiting area
• Ensure a clean, safe, and welcoming environment
• Act as a liaison between patients and medical staff
• Handle faxing, scanning, and sorting mail as needed
• Adhere to HIPAA regulations and practice policies on patient privacy and information security
• Follow all established protocols and policies
• Other duties as assigned

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Typing

Data entry

Confidentiality

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Willows Family Health Center in Vincennes, IN seeks a Registration Coordinator I to greet patients, verify information, schedule appointments, and maintain records. You will handle calls, messages, and payments while ensuring accuracy and confidentiality in a fast-paced clinic.

The role emphasizes courteous service, seamless communication with clinical staff, and strict HIPAA adherence to protect patient privacy and data security.