Patient Access & Front Desk Coordinator

Centerwell; Richardson (AL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. The role involves verifying patient identity and insurance, facilitating digital check-in, and managing scheduling and payments onsite.

You will help reduce delays, improve throughput, and support outbound follow-up for preventive care. Eligible for bonus incentives based on performance.

Qualifications

• Proficiency with computer systems and EMR for patient intake and scheduling.
• Understand patient eligibility and benefits to verify coverage.
• Experience using scheduling systems to optimize staffing levels.
• Ability to address patient concerns professionally and empathetically.
• Maintain accurate, complete records across tasks and processes.

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Monitor waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Discuss financial responsibility with patients at POS and process payments with daily drawer reconciliation.
• Conduct checkout, schedule follow-ups, and manage outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Handle patient concerns

Documentation accuracy

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. The role involves verifying patient identity and insurance, facilitating digital check-in, and managing scheduling and payments onsite.

You will help reduce delays, improve throughput, and support outbound follow-up for preventive care. Eligible for bonus incentives based on performance.