Patient Access Coordinator — Front Desk & Billing

Humana Inc; Louisville (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. CenterWell Senior Primary Care in Louisville, KY is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite, ensuring data quality, insurance verification, and smooth patient flow from arrival through checkout.

You will verify eligibility, manage scheduling, assist with check-in, explain financial obligations, and support the care team to deliver a welcoming, accurate, and efficient patient experience.

Qualifications

• Strong customer service skills and empathy.
• Ability to verify insurance details and eligibility.
• Experience with scheduling and patient intake processes.
• Comfort with handling payments and POS reconciliation.

Responsibilities

• Review schedules 24–48 hours in advance to identify missing documentation and gaps.
• Facilitate patient check-in using digital tools and ensure patient readiness.
• Monitor queues and communicate delays; handle point-of-service collections.
• Conduct checkout, schedule follow-ups, and outreach for no-shows or preventive care.

Skills

Patient communication

Workflow adherence

Scheduling coordination

Time management

Phone etiquette

Records accuracy

Team collaboration

Tools

EMR systems

Scheduling software

Job description

Humana, Inc. CenterWell Senior Primary Care in Louisville, KY is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite, ensuring data quality, insurance verification, and smooth patient flow from arrival through checkout.

You will verify eligibility, manage scheduling, assist with check-in, explain financial obligations, and support the care team to deliver a welcoming, accurate, and efficient patient experience.