Patient Access Coordinator — Front Desk & Care Experience

CenterWell Senior Primary Care; Louisville (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Holidays

Disability

Life insurance

Job summary

CenterWell Senior Primary Care in Louisville, KY is seeking a Front Office Healthcare Support professional to be the welcoming first point of contact and ensure accurate patient data and smooth clinic flow. This onsite role reports to the Center Administrator and focuses on patient access, eligibility, and POS collections.

You will prepare for visits, manage digital check-in, monitor queues, and schedule follow-ups while upholding privacy and delivering empathetic service to patients throughout

Qualifications

• Must demonstrate computer literacy and knowledge of patient eligibility and benefits.
• Experience using scheduling systems to optimize staffing levels.
• Ability to handle patient concerns while maintaining rapport.
• Follow defined workflows consistently.
• Manage time and tasks efficiently.
• Communicate clearly and professionally on calls.
• Maintain accurate and complete records.
• Collaborate effectively across teams.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Handle patient concerns

Workflow adherence

Scheduling & follow-up

Time management

Phone handling

Record accuracy

Cross-team collaboration

Job description

CenterWell Senior Primary Care in Louisville, KY is seeking a Front Office Healthcare Support professional to be the welcoming first point of contact and ensure accurate patient data and smooth clinic flow. This onsite role reports to the Center Administrator and focuses on patient access, eligibility, and POS collections.

You will prepare for visits, manage digital check-in, monitor queues, and schedule follow-ups while upholding privacy and delivering empathetic service to patients throughout