Patient Access / Front Desk Coordinator

Symbiotic Services; Atlanta (GA); On-site; USD 34,000 - 41,000; Full time

Job summary

Symbiotic Services is seeking a polished Patient Access / Front Desk Coordinator for a confidential client in the Atlanta, GA area. This on-site, full-time role supports a high-volume medical front desk, handling patient check-ins, registrations, and scheduling with accuracy and compassion.

The ideal candidate will manage approximately 425 calls daily, coordinate infusion center appointments, and ensure smooth front-office operations while maintaining strict patient confidentiality in a

Qualifications

• Experience in a high-volume medical front desk, patient access, or healthcare admin role.
• Strong communication, organization, and attention to detail in a fast-paced setting.
• Proven ability to manage schedules, registrations, and patient interactions with empathy.

Responsibilities

• Manage a high volume of calls and inquiries from patients and providers.
• Perform patient check-in/out with professionalism and accuracy.
• Schedule and coordinate appointments and registrations in the EHR.
• Maintain patient confidentiality and accurate records.

Skills

High-volume front desk

Communication

Multitasking

Customer service

Team collaboration

Tools

Athenahealth

EHR systems

Job description

Full time | Symbiotic Services | United States

Posted On 10/22/2026

Job Information

Health Care

City Atlanta

State/Province Georgia

30342

Job Description

Patient Access / Front Desk Coordinator

Presented by Symbiotic Services, LLC

Location: Atlanta, GA Area | On-Site
Employment Type: Full-Time (Anticipated Opening – Timing Pending Confirmation)

Position Overview

Symbiotic Services is seeking a polished, highly organized, and compassionate Patient Access / Front Desk Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.

This position will serve as a primary point of contact for patients, families, healthcare providers, and external medical facilities. The role involves managing high-volume patient communications, coordinating complex medical appointments, overseeing patient registration, and ensuring efficient front office operations.

The ideal candidate brings a high level of professionalism, strong administrative capabilities, exceptional multitasking skills, and experience supporting patients in a fast-paced medical environment.

This is an anticipated full-time, on-site opportunity for an experienced patient access or medical administrative professional who can maintain accuracy, efficiency, and compassionate service while managing multiple priorities.

Key Responsibilities

• Manage a high volume of incoming telephone calls, including inquiries from patients, families, hospital representatives, referring providers, and external healthcare facilities.
  
• Support front office operations in an environment handling approximately 425 incoming calls daily across the team.
  
• Perform patient check-in and check-out procedures with professionalism, efficiency, and accuracy, supporting approximately 100 patient visits daily across the team.
  
• Schedule and coordinate infusion center appointments, supporting approximately 35–40 daily appointments.
  
• Coordinate multiple follow-up appointments for patients transitioning from hospital care to outpatient services, supporting approximately 4–9 discharge-related scheduling cases daily.
  
• Schedule intravenous (IV) medication appointments after required insurance authorizations have been approved, supporting approximately 5–6 appointments daily.
  
• Schedule new patient consultations, complete registration procedures, and verify required demographic and administrative information.
  
• Collect, scan, upload, and accurately index patient insurance cards, identification documents, and other required medical office paperwork.
  
• Coordinate with insurance verification, prior authorization, clinical, and scheduling teams to ensure appointments are appropriately scheduled and documented.
  
• Maintain accurate patient records, appointment details, and registration information within electronic health record (EHR) and practice management systems.
  
• Respond to patient questions regarding appointments, scheduling procedures, and administrative requirements.
  
• Identify and resolve scheduling conflicts, incomplete registration information, and patient access concerns.
  
• Communicate appointment changes, scheduling updates, and relevant information to patients and internal departments.
  
• Support efficient patient flow by coordinating front desk activities with clinical and administrative staff.
  
• Maintain patient confidentiality and comply with applicable healthcare privacy requirements.
  
• Deliver a consistently professional, welcoming, and compassionate experience for patients and families.
  

Requirements

Required Qualifications

• Previous experience in a high-volume medical front desk, patient access, patient registration, or healthcare administrative support position.
  
• Strong administrative and organizational capabilities, with the ability to manage complex schedules and competing priorities.
  
• Professional communication skills and a polished, service-oriented presence when interacting with patients, families, healthcare providers, and visitors.
  
• Experience managing high call volumes while maintaining accuracy and excellent customer service.
  
• Ability to multitask effectively and remain calm, organized, and responsive under pressure.
  
• Strong computer proficiency and the ability to quickly learn new electronic health record, scheduling, and practice management systems.
  
• Experience scheduling patient appointments, maintaining registration records, and handling confidential patient information.
  
• Excellent attention to detail and accuracy in patient documentation and appointment coordination.
  
• Strong written and verbal communication skills.
  
• Ability to work independently while collaborating effectively with clinical and administrative teams.
  
• Demonstrated professionalism, discretion, and empathy when assisting patients facing complex healthcare needs.
  

Preferred Qualifications

• Previous experience in oncology, hematology, infusion services, or another specialty healthcare environment.
  
• Experience coordinating complex medical schedules involving multiple providers, treatment appointments, or hospital discharge follow-up visits.
  
• Familiarity with infusion center scheduling and medication authorization workflows.
  
• Experience using athenahealth or comparable electronic health record (EHR) and practice management systems.
  
• Background in patient registration, insurance documentation, and medical records management.
  
• Experience supporting high-volume specialty medical practices or multidisciplinary healthcare teams.
  
• Executive administrative support experience or advanced front office coordination skills.
  
• Familiarity with medical terminology and healthcare scheduling procedures.
  

Ideal Candidate Profile

The successful candidate will demonstrate:

• Professionalism and Executive-Level Presence: Represents the organization with confidence, courtesy, discretion, and exceptional communication skills.
  
• Compassion and Patient Focus: Creates a welcoming, supportive environment for patients and families navigating serious medical conditions.
  
• Organization and Multitasking: Effectively manages high call volumes, patient registration, complex scheduling, and administrative responsibilities simultaneously.
  
• Composure Under Pressure: Remains calm, accurate, and professional during busy periods and challenging interactions.
  
• Initiative and Ownership: Proactively identifies operational needs, resolves scheduling challenges, and follows responsibilities through to completion.
  
• Adaptability: Thrives in a dynamic healthcare environment where schedules, priorities, and procedures may change.
  
• Attention to Detail: Maintains accurate patient records, appointment schedules, and administrative documentation.
  
• Communication and Collaboration: Works effectively with patients, clinical staff, scheduling teams, insurance specialists, and outside healthcare facilities.
  
• Resourcefulness and Efficiency: Quickly learns new systems, independently addresses routine challenges, and contributes to smooth daily operations.
  
• Team-Oriented Attitude: Willingly supports colleagues and contributes to a positive, patient-centered workplace.
  
• Full-time, on-site position in the Atlanta, GA area, with opening timing pending confirmation.
  
• Fast-paced, high-volume specialty healthcare practice environment.
  
• Frequent interaction with patients, families, physicians, clinical professionals, hospital representatives, and administrative staff.
  
• Significant daily telephone, patient registration, and appointment scheduling responsibilities.
  
• Collaborative work environment requiring exceptional organization, professionalism, adaptability, and compassionate communication.
  
• Standard business hours; specific schedule to be confirmed.
  
• Anticipated Hourly Pay: $25–$30 per hour (pending final confirmation).
  
• Employment Type: Full-Time (anticipated staffing need).
  
• Work Arrangement: On-Site.
  
• Start Date: To be confirmed.
  
• Benefits: Details to be provided during the recruitment process.
  

Symbiotic Services is recruiting on behalf of a confidential client. This is a forecasted staffing need, and the position's availability and timing have not yet been confirmed. Compensation, benefits, and other employment details are subject to final confirmation.