Patient Access Representative

Mehta Medical Group PLLC; Humble (TX); On-site; USD 17,000 - 20,000; Full time

Job summary

Mehta Medical Group PLLC is seeking a Patient Access Representative to support front desk duties in Humble, TX. The role focuses on accurate registration, insurance verification, and smooth scheduling to ensure a positive patient experience.

Responsibilities include EMR data entry, cash handling, portal enrollment, and coordination with providers. This position requires strong communication and HIPAA awareness.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum two years of medical office experience.
• Experience with electronic medical records (eClinicalWorks preferred).
• Insurance verification experience.
• Basic medical terminology knowledge.
• Computer proficiency and basic office software skills.

Responsibilities

• Greet patients and visitors with professionalism and courtesy.
• Register new patients and update demographics in the EMR.
• Verify identity and insurance information; collect copays and balances.
• Assist with portal enrollment and patient forms.
• Schedule and coordinate appointments and referrals.
• Scan documents and ensure accurate revenue cycle data.
• Communicate with providers and care teams; maintain HIPAA compliance.
• Balance cash drawer and assist with end-of-day reconciliation.

Skills

Medical office exp

Insurance verification

Medical terminology

Computer skills

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

Patient Access Representative

Full Time Humble, TX, US

2 days ago Requisition ID: 1063

Salary Range: $17.00 To $20.00 Annually

Position Purpose

The Patient Access Representative exists to ensure every patient experiences a seamless journey from appointment scheduling through check-in and check-out while maintaining the integrity of patient information, supporting revenue cycle processes, and contributing to clinic efficiency.

• Greet every patient and visitor with professionalism, courtesy, and compassion.
• Create a welcoming environment that reflects the organization's commitment to exceptional care.
• Verify patient identity using established patient identification standards.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Address patient questions or concerns professionally and escalation issues appropriately.
• Assist patients with forms, portal enrollment, and office procedures.
• Maintain a clean, organized, and professional reception area.
• Register new patients accurately in the electronic medical record.
• Update demographics at every visit.
• Verify:
  • Address
  • Phone numbers
  • Email
  • Emergency contacts
  • Preferred pharmacy
  • PCP information
  • Insurance information
• Obtain required identification and insurance cards.
• Scan documentation into the EMR accurately.
• Ensure all required consent forms are completed.

Appointment Scheduling

• Schedule appointments according to provider templates and scheduling guidelines.
• Coordinate referrals and specialty appointments when appropriate.
• Assist with waitlists and appointment optimization.
• Identify scheduling opportunities to improve provider utilization.
• Follow organizational scheduling protocols.

Insurance & Financial Responsibilities

• Verify insurance eligibility.
• Confirm referrals and authorizations are in place when required.
• Collect:
  • Copays
  • Deductibles
  • Coinsurance
  • Self-pay balances
  • Outstanding patient balances
• Process payments accurately.
• Balance daily cash drawer.
• Prepare end-of-day reconciliation.
• Follow financial policies consistently.
• Complete accurate patient check-in.
• Confirm insurance eligibility.
• Review required forms.
• Notify clinical staff of patient arrival.
• Manage patient wait times.
• Schedule follow-up appointments.
• Collect outstanding balances.
• Coordinate referrals, imaging, and laboratory appointments.
• Ensure all orders are completed before patient departure.
• Educate patients on next steps.

Electronic Medical Record Responsibilities

Maintain complete and accurate documentation.

Accurately

• Scan records
• Upload insurance cards
• Attach referrals
• Process patient forms

Communication Responsibilities

Communicate effectively with:

• Providers
• Medical Assistants
• Nurses
• Call Center
• Families

Maintain professionalism in all interactions.

Revenue Cycle Support

Support front-end revenue cycle initiatives by ensuring:

• Accurate insurance information
• Correct PCP assignment
• Referral accuracy
• Financial collections
• Registration accuracy
• Insurance verification
• Demographic accuracy

Recognize issues that may affect reimbursement and communicate them proactively.

Performance Expectations

The Patient Access Representative is expected to consistently achieve organizational standards in the following areas:

Registration Accuracy

• Point-of-service collections
• Daily reconciliation accuracy

Scheduling

• Appointment accuracy
• Template adherence

Customer Service

• Professional communication
• Positive patient interactions
• Timely issue resolution

Operational Excellence

• Timeliness
• Teamwork
• Accountability

Required Qualifications

• High School Diploma or GED
• Minimum two years of medical office experience
• Experience with electronic medical records (eClinicalWorks preferred)
• Insurance verification experience
• Basic medical terminology
• Computer proficiency

Preferred Qualifications

• Multi-specialty medical practice experience
• Front-end revenue cycle experience

Knowledge & Skills

• Exceptional customer service
• Professional communication
• Medical terminology
• Insurance knowledge
• Scheduling accuracy
• Organizational skills
• Time management
• Problem solving
• Computer proficiency
• Multitasking
• Team collaboration

Physical Requirements

• Prolonged sitting and standing
• Ability to lift up to 20 pounds
• Ability to move throughout the clinic
• Frequent telephone communication

Core Competencies

The Patient Access Representative is expected to embody Wellspire Medical's core values:

• Compassion – Treat every patient with dignity, empathy, and respect while delivering exceptional customer service.
• Collaboration – Work effectively with providers, clinical staff, and administrative teams to create a seamless patient experience.
• Accountability – Ensure the accuracy of patient information, insurance verification, scheduling, and financial collections while taking ownership of responsibilities.
• Empowerment – Educate patients, solve problems proactively, and support team success through initiative and continuous learning.
• Innovation – Embrace technology, improve workflows, and contribute ideas that enhance efficiency and patient access.
• Communication – Communicate clearly, professionally, and respectfully with patients, families, coworkers, and external partners.

Schedule & Compensation

Full-time position; occasional overtime may be required.

Schedule: Monday thru Friday