Systems Coordinator

Symbiotic Services; Atlanta (GA); On-site; USD 60,000 - 86,000; Full time

Job summary

Symbiotic Services, LLC in Atlanta, GA is seeking a proactive Systems Coordinator to support daily clinical and administrative operations. The role entails Level 1/2 help desk tasks, onboarding/offboarding, and liaison with IT vendors.

The ideal candidate will be technically capable, service-oriented, and able to take ownership of technology challenges in a fast-paced healthcare environment. On-site, full-time position in the Atlanta area.

Qualifications

• Experience providing Level 1 and Level 2 IT help desk or desktop support.
• Experience managing user accounts, passwords, MFA, and access permissions.
• Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
• Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
• Ability to work independently, prioritize competing requests, and follow issues through to resolution.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).
• Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
• Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
• Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
• Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
• Provide user support and basic administration for M-Files or comparable document management platforms.
• Research and recommend VPN, remote access, and remote monitoring solutions.
• Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
• Develop and document technical procedures and troubleshooting guides.
• Provide training and ongoing technical assistance to employees.
• Identify opportunities to improve technology processes, efficiency, and overall system reliability.

Skills

Help desk support

User account management

MFA administration

Hardware troubleshooting

Vendor coordination

Technical documentation

Customer service

Independent work

Tools

M-Files

Adobe Acrobat

VPN

Remote monitoring tools

EHR/PM platforms (athenahealth)

Job description

Full time | Symbiotic Services | United States

Posted On 10/22/2026

Job Information

Health Care

City Atlanta

State/Province Georgia

30342

Job Description

Presented by Symbiotic Services, LLC

Location: Atlanta, GA Area | On-Site

Employment Type: Full-Time

Position Overview

Symbiotic Services is seeking a proactive, hands-on Systems Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.

This position will provide Level 1 and Level 2 technical support, coordinate with external IT and telecommunications vendors, and help maintain the technology systems that support daily clinical and administrative operations.

The ideal candidate is resourceful, technically capable, service-oriented, and comfortable taking ownership of technology-related challenges in a fast-paced healthcare environment.

Key Responsibilities

• Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).
  


• Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
  


• Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
  


• Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
  


• Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
  


• Provide user support and basic administration for M-Files or comparable document management platforms.
  


• Research and recommend VPN, remote access, and remote monitoring solutions.
  


• Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
  


• Develop and document technical procedures and troubleshooting guides.
  


• Provide training and ongoing technical assistance to employees.
  


• Identify opportunities to improve technology processes, efficiency, and overall system reliability.
  

Requirements

Required Qualifications

• Previous experience providing Level 1 and Level 2 IT help desk or desktop support.
  


• Experience managing user accounts, passwords, MFA, and access permissions.
  


• Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
  


• Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
  


• Strong troubleshooting, analytical, and problem-solving skills.
  


• Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
  


• Ability to work independently, prioritize competing requests, and follow issues through to resolution.
  


• Strong organizational skills and attention to detail.
  

Preferred Qualifications

• Previous IT support experience in a healthcare, medical practice, or clinical environment.
  


• Familiarity with M-Files or similar document management systems.
  


• Experience creating and editing fillable PDF forms using Adobe Acrobat.
  


• Knowledge of VPN technology, remote access solutions, and remote monitoring tools.
  


• Exposure to athenahealth or other electronic health record (EHR) and practice management platforms.
  


• Experience supporting technology operations in a small to midsize organization.
  

Ideal Candidate Profile

The successful candidate will demonstrate:

• Initiative and Ownership: Proactively identifies issues, researches solutions, and takes responsibility for results.
  


• Adaptability: Thrives in a dynamic environment where priorities and processes may evolve.
  


• Technical Resourcefulness: Learns new systems quickly and independently resolves technical challenges.
  


• Service Orientation: Provides responsive, patient, and professional support to employees with varying technical abilities.
  


• Collaboration: Works effectively with internal departments and external technology partners.
  


• Professionalism and Empathy: Understands the importance of reliable technology in supporting healthcare professionals and patient services.
  


• Full-time, on-site position in the Atlanta, GA area.
  


• Fast-paced specialty healthcare environment.
  


• Regular interaction with clinical, administrative, and business operations teams.
  


• Standard business hours; specific schedule to be confirmed.
  


• Employment Type: Full-Time.
  


• Benefits: Details to be provided during the recruitment process.
  

Symbiotic Services, LLC

Symbiotic Services is recruiting on behalf of a confidential client. Specific employment details are subject to confirmation.