Atlanta On-Site Specialty Scheduler & Patient Services

Symbiotic Services; Atlanta (GA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Benefits details

Job summary

Symbiotic Services is seeking a dedicated Specialty Scheduler / Patient Services Coordinator to manage patient appointments, referrals, and documentation in a confidential healthcare setting in Atlanta, GA. The role emphasizes organized scheduling, accurate record-keeping, and compassionate patient communication.

The ideal candidate brings experience in medical scheduling and referral coordination, strong organizational skills, and proficiency with EHR systems.

Qualifications

• Experience in medical scheduling or related healthcare administrative role.
• Experience coordinating appointments with outside providers, imaging facilities, or specialty offices.
• Strong organizational and time management skills with multiple scheduling requests.
• Excellent attention to detail and follow-through.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, high-volume healthcare environment.
• Proficiency with electronic scheduling systems and practice management software.
• Strong problem-solving skills and ability to work independently.
• Ability to prioritize urgent requests while maintaining accuracy and service.

Responsibilities

• Coordinate and schedule external radiology, diagnostic imaging, and specialty physician appointments.
• Communicate with outside healthcare facilities, imaging centers, and specialist offices to arrange appointments and coordinate patient information.
• Assist with hospital admission coordination by communicating with hospital representatives and clinical teams.
• Receive, organize, and track patient requests for medical documentation (disability forms, FMLA, parking placard applications).
• Route documentation requests to appropriate providers for review and completion.
• Monitor outstanding paperwork requests and follow up for timely completion.
• Communicate appointment details, scheduling updates, and documentation status to patients and families.
• Maintain accurate records of appointments, referrals, admissions, and documentation requests.
• Provide scheduling assistance and admin support during high-volume periods.
• Collaborate with scheduling, front office, clinical, and admin teams for efficient operations.
• Respond professionally to patient inquiries about appointments and referrals.
• Identify scheduling conflicts and coordination challenges and resolve them.
• Use EHR and practice management systems to document interactions and scheduling.
• Maintain patient confidentiality and comply with privacy requirements.

Skills

Medical scheduling

Referral coordination

Patient services

Organizational skills

Communication skills

EHR systems

Time management

External coordination

Job description

Symbiotic Services is seeking a dedicated Specialty Scheduler / Patient Services Coordinator to manage patient appointments, referrals, and documentation in a confidential healthcare setting in Atlanta, GA. The role emphasizes organized scheduling, accurate record-keeping, and compassionate patient communication.

The ideal candidate brings experience in medical scheduling and referral coordination, strong organizational skills, and proficiency with EHR systems.