Medical Receptionist (Front Desk Coordinator)

AllCare Georgia; Wheeling (WV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Sign-on bonus

Job summary

AllCare Georgia is seeking a friendly, highly organized Medical Receptionist (Front Desk Coordinator) to be the first contact in our clinics. You will ensure a welcoming check-in/out experience, support the clinical team, and manage front-office operations efficiently using digital tools.

Ideal candidates have strong customer service, experience with EHR systems, and adaptability with technology. This role offers a supportive team, modern systems, and opportunities to improve patient experiences

Qualifications

• High school diploma or equivalent required.
• Additional training in healthcare administration, medical assisting, or a related field preferred.
• Associate degree or healthcare certification a plus.
• 1–2 years of experience in a front desk, customer service, or receptionist role.
• Medical office or healthcare experience strongly preferred.

Responsibilities

• Greet patients and visitors with warmth, professionalism, and empathy.
• Create a welcoming environment from check-in through check-out.
• Handle high-volume patient interactions with professionalism and composure.
• Resolve patient concerns in real time through excellent communication and problem-solving.
• De-escalate challenging situations while maintaining a positive patient experience.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider schedules while optimizing patient access.
• Scan, upload, sort, and route incoming faxes and medical records accurately.
• Maintain organized electronic documentation while ensuring data integrity.
• Assist patients with portal access, digital scheduling, and telehealth readiness.

Skills

Microsoft Office

Communication

Problem solving

Education

High school diploma

Healthcare administration training

Associate degree or healthcare certification

Tools

Athena EHR

Digital scheduling tools

Job description

Patient Experience & Service

Description

Location: Atlanta, GA

Job Type: Full-Time

Reports To: Clinic Manager / Practice Manager

About AllCare: AllCare is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling. Today, AllCare serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more. We’re building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service.

Position Summary

AllCare is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience. The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations. We are looking for someone who is tech-savvy, thrives in a fast‑paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations.

Key Responsibilities

Patient Experience & Service

• Greet patients and visitors with warmth, professionalism, and empathy.
• Create a welcoming environment from check-in through check-out.

Patient Advocacy & Service Recovery

• Handle high-volume patient interactions with professionalism and composure.
• Resolve patient concerns in real time through excellent communication and problem-solving.
• De‑escalate challenging situations while maintaining a positive patient experience.

Patient Registration & Intake

• Guide patients through registration and intake.
• Ensure demographic information, insurance details, and required documentation are complete and accurate.
• Assist patients with digital intake forms and patient portal enrollment as needed.

Lobby Management

• Maintain a clean, organized, and welcoming reception area.
• Ensure patient flow remains organized throughout the day.

Administrative & Clinic Operations

Communication Management

• Manage a multi‑line phone system.
• Answer questions, route calls appropriately, and relay messages accurately.

Appointment Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider schedules while optimizing patient access.

Medical Records

• Scan, upload, sort, and route incoming faxes and medical records accurately.
• Maintain organized electronic documentation while ensuring data integrity.

Technology & Patient Support

• Assist patients with portal access, digital scheduling, and telehealth readiness.
• Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations.

Clinic Operations

• Monitor provider schedules and communicate delays or schedule changes to patients.
• Coordinate patient flow with providers and clinical staff to minimize wait times.
• Assist with administrative projects and operational initiatives as needed.

Financial & Insurance Coordination

• Insurance Verification
• Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible.

Payment Processing

• Collect co‑pays, deductibles, and outstanding balances.
• Process payments accurately and balance daily payment reports.

Compliance & Safety

HIPAA Compliance

• Maintain strict confidentiality of all patient health and financial information.
• Follow HIPAA guidelines and all organizational privacy policies.

Requirements

Qualifications

Education

• High school diploma or equivalent required.
• Additional training in healthcare administration, medical assisting, or a related field preferred.
• Associate degree or healthcare certification a plus.

Experience

• 1–2 years of experience in a front desk, customer service, or receptionist role.
• Medical office or healthcare experience strongly preferred.

Technical Skills

• Proficiency with Microsoft Office and general computer applications.
• Experience with Athena or another electronic health record (EHR) preferred.
• Comfortable learning new technology platforms, AI‑enabled tools, and workflow automation systems. Curiosity and adaptability with technology are essential as AllCare continues to innovate.

Preferred Knowledge

• Basic understanding of medical terminology.
• Familiarity with health insurance verification and patient billing processes.

Core Competencies

• Professional communication skills with the ability to interact confidently and compassionately with patients, providers, and colleagues.
• Exceptional customer service skills with the ability to de‑escalate challenging situations while maintaining professionalism and empathy.
• Strong multitasking and prioritization skills in a fast‑paced environment with frequent interruptions and competing priorities.
• Excellent attention to detail with strong organizational and documentation skills.
• Empathetic, dependable, and composed under pressure.
• Self‑motivated with a proactive approach to problem‑solving.

Our Work Environment

Adaptability

• We value team members who are comfortable with evolving processes, remain flexible as workflows change, and contribute positively in a dynamic clinical environment.

Collaboration

• You’ll work closely with providers, clinical staff, operations teams, and leadership to ensure exceptional patient experiences and efficient clinic operations.

Continuous Improvement

• We encourage individuals who proactively identify opportunities to improve workflows, enhance patient experiences, and embrace new technologies and better ways of working.

Physical Requirements

• Ability to sit or stand for extended periods.
• Frequent use of computers, phones, and other office equipment.
• Occasional lifting of up to 20 pounds for office supplies or medical records.

Why Join AllCare?

• $18-$20/hr depending on experience
• $500.00 sign‑on bonus after 90 days
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match (if applicable)
• Collaborative, patient‑centered culture
• Modern technology and strong administrative support
• The opportunity to make a meaningful impact on the patient experience every day
• AllCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.