Patient Access Specialist

Automatic Data Processing, Inc.; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Patient Access Specialist in Lady Lake, FL to support front-end revenue cycle operations.

You will ensure accurate scheduling, registration, and check-out workflows, verify insurance eligibility, and assist with financial clearance and POS collections to keep visits streamlined. The role collaborates with clinical teams and revenue cycle leadership to maintain accurate records, improve patient experience, and prevent billing delays or denials.

Qualifications

• High school diploma or equivalent required.
• Associate degree in healthcare administration, business, or related field preferred.
• 1–3 years of experience in patient access, scheduling, registration, or healthcare front-end revenue cycle operations preferred.
• Experience working with electronic medical record (EMR) or practice management systems.

Responsibilities

• Schedule patient appointments according to provider availability and clinic needs.
• Accurately collect and verify patient demographic information.
• Ensure patient registration is completed accurately in the EMR.
• Verify provider, location, and appointment type to ensure proper scheduling.
• Maintain scheduling accuracy to support clinic efficiency.
• Greet patients and verify identity upon arrival.
• Perform patient check-in with demographic verification, insurance validation.
• Explain forms such as consent to treat and HIPAA acknowledgement.
• Coordinate with clinical staff to support efficient patient flow.
• Manage insurance eligibility verification and determine financial clearance before services.
• Collect copays, deductibles, and balances; provide financial estimates.

Skills

Customer service

Communication skills

Insurance eligibility verification

Patient financial responsibility

HIPAA compliance

Bilingual

Education

High school diploma

Associate degree in healthcare administration or related field

Tools

EMR / Practice Management Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Specialist

Full Time Lady Lake, FL, US

Position Summary

The Patient Access Specialist is responsible for supporting front-end revenue cycle operations by

ensuring accurate scheduling, patient registration, check-in and check-out workflows, insurance eligibility

verification, financial clearance, and point-of-service collections. This role helps ensure patients are

properly scheduled, financially prepared, and efficiently processed during their visit.

The Patient Access Specialist works closely with clinical teams and revenue cycle leadership to maintain

accurate patient records, support smooth clinic flow, improve patient experience, and help prevent billing

delays or denials.

Duties and Responsibilities

Scheduling & Registration

• Schedule patient appointments according to provider availability, service requirements, and clinic

• Accurately collect and verify patient demographic information including address, contact

• Ensure patient registration is completed accurately within the electronic medical record (EMR) or

• Verify provider, location, and appointment type to ensure proper scheduling and resource

• Maintain scheduling accuracy to support clinic efficiency and reduce appointment errors.

• Greet patients and verify identity using appropriate patient identifiers upon arrival.

• Perform patient check-in activities including demographic verification, insurance validation, and

• Ensure completion of required forms such as consent to treat, HIPAA acknowledgement, financial

• Update patient arrival status in the EMR and coordinate with clinical staff to support efficient

• Facilitate patient check-out after the visit by scheduling follow-up appointments, diagnostic

• Provide appointment instructions and ensure patients understand next steps in their care plan.

Eligibility & Financial Clearance

• Verify insurance eligibility and benefits prior to patient services.

• Identify referral, authorization, or pre-certification requirements and escalation when necessary.

• Confirm financial clearance requirements are met prior to services to prevent billing delays.

• Communicate patient financial responsibility including copays, deductibles, and coinsurance.

• Document eligibility verification and financial clearance activities in accordance with

• Collect copays, deductibles, and outstanding balances at the time of service.

• Provide patient financial estimates when available and explain payment expectations.

• Offer payment options including payment plans or financial assistance programs when

• Accurately document and process point-of-service collections in accordance with organizational

• Assist patients with general billing questions and route complex financial inquiries to patient

• Meet productivity, accuracy, and aging targets

• Participate in audits, quality reviews, optimization and process improvement training initiatives

Performance Accountability/Key Performance Indicators

Scheduling & Registration Metrics

• Demographic error rate

• Appointment utilization and scheduling efficiency

Eligibility & Financial Clearance Metrics

• Eligibility verification completion rate

• Financial clearance completion prior to service

• Preventable denial rate related to registration or eligibility errors

POS Collections & Financial Metrics

• Patient balance collection rate

Call & Patient Experience Metrics

• Call handling quality and professionalism

• Patient satisfaction and service experience

• Timeliness of patient response and follow-up

• Patient wait time and check-in efficiency

This job description summarizes the primary duties of the position and is not intended to be allinclusive. Duties may change at management’s discretion.

PATIENT ACCESS SPECIALIST JD | 3.13.2026

Qualifications and Skills

Education

• High school diploma or equivalent required

• Associate degree in healthcare administration, business, or related field preferred

Experience

• 1–3 years of experience in patient access, scheduling, registration, or healthcare front-end

• revenue cycle operations preferred.

• Experience working with electronic medical record (EMR) or practice management systems.

Knowledge & Skills

• Knowledge of insurance eligibility verification, patient financial responsibility, and point-of-service

• collections.

• Strong customer service and communication skills with the ability to clearly explain financial

• information to patients.

• Ability to manage multiple tasks in a fast-paced clinical environment while maintaining accuracy

• and attention to detail.

• Understanding of healthcare privacy regulations including HIPAA.

• Bilingual skills a plus

Working Conditions

• Work area must protect the confidentiality of the work the employee is performing

• Regular use of office equipment

Physical Requirements

• Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening

• and an adequate visual acuity including ability to read information

• An occasional requirement to reach with hands/arms, stoop, kneel, or crouch

• An occasional requirement to push, pull, lift and/or move up to 10 pound