Patient Access & Front Desk Concierge

1550 Martha's Vineyard Hospital, Inc.; Eastville (MA); On-site; USD 29,000 - 61,000; Full time

Job summary

Martha’s Vineyard Hospital, Inc. in the United States seeks a Patient Access Representative to greet patients, verify insurance, and enter demographic data with HIPAA compliance. This role includes cross-training to cover the switchboard, ER greeter, and mail room, all performed with a focus on courteous, patient‑centered service.

You’ll work in a fast-paced hospital environment at MVH, contributing to accurate registration, timely referrals, and smooth flow of information across departments.

Qualifications

• High School Diploma or Equivalent required
• 0-1 year experience preferred in public or hospital setting
• Ability to read, write, and understand English

Responsibilities

• Coordinate and perform patient registration using available tools
• Enter insurance and demographic data accurately per HIPAA
• Cross-train to operate switchboard/ER greeter and mail room
• Provide courteous, patient-centered service at all times
• Direct patients to appropriate departments and maintain confidentiality
• Support other duties as assigned by management

Skills

Customer service

HIPAA compliance

Multitask

Data entry

Communication

Education

High School Diploma

Tools

Cash Tracker

AT&T Language Line

Phone system

Job description

Martha’s Vineyard Hospital, Inc. in the United States seeks a Patient Access Representative to greet patients, verify insurance, and enter demographic data with HIPAA compliance. This role includes cross-training to cover the switchboard, ER greeter, and mail room, all performed with a focus on courteous, patient‑centered service.

You’ll work in a fast-paced hospital environment at MVH, contributing to accurate registration, timely referrals, and smooth flow of information across departments.