Patient Access & Financial Support Specialist

MedStar Health; Lanham (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health is seeking a Patient Access Financial Counselor I to support Registration across the Emergency Department, physician offices, and outpatient procedures. You will collect co-pays and deductibles, perform cashiering, verify insurance, and prepare financial data while guiding patients through assistance options.

The role emphasizes accurate EHR registration, HIPAA compliance, and collaboration with billing and care teams to resolve financial issues and ensure access to care.

Qualifications

• 1–2 years healthcare financial counseling, patient registration or cashiering required.
• High School Diploma or GED required; Associate's degree preferred.

Responsibilities

• Collects co-pays, deductibles, and outstanding balances at the point of service.
• Performs cashiering duties: issuing receipts, balancing cash drawers, reconciling daily transactions.
• Ensures accurate posting of payments in MedStar's financial systems.
• Registers patients accurately in the hospital's EHR system.
• Verifies insurance eligibility and benefits prior to or during visits.
• Educates patients on financial assistance programs and guides through applications.
• Collaborates with billing, case management and physician office staff to resolve financial issues.
• Escalates complex financial cases to supervisors or financial assistance teams.

Skills

Interpersonal skills

Customer service

HIS proficiency

MS Office

Insurance knowledge

Financial assistance knowledge

Empathy in financial conversations

Education

High School Diploma or GED

Associate's degree preferred

Tools

EHR systems

MS Office Suite

Job description

MedStar Health is seeking a Patient Access Financial Counselor I to support Registration across the Emergency Department, physician offices, and outpatient procedures. You will collect co-pays and deductibles, perform cashiering, verify insurance, and prepare financial data while guiding patients through assistance options.

The role emphasizes accurate EHR registration, HIPAA compliance, and collaboration with billing and care teams to resolve financial issues and ensure access to care.