Patient Access & Financial Support Specialist

Hugh Chatham Memorial Hospital; Ardmore (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) to handle patient registration duties, verify insurance, and explain estimated liabilities. The role supports financial counseling referrals and follow-up scheduling in a fast-paced environment.

Responsibilities include greeting patients, updating demographics, confirming benefits, collecting balances, and ensuring accurate entry into the ADT system. Strong customer service and knowledge of Medicare/HIPAA required.

Qualifications

• High school diploma or GED required.
• Experience in patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant is preferred.
• Knowledge of Medicare, HIPAA, EMTALA rules and updates on pre-certification requirements.

Responsibilities

• Greets patients and manages patient flow for efficient, courteous service.
• Verifies demographics and insurance information for accuracy.
• Completes registration for walk-in patients and updates information as needed.
• Verifies benefits and collects patient liabilities and balances.
• Follows Financial Clearance policy when authorization is pending or not completed.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Closes visits, schedules follow-ups, and provides required documents.
• Maintains knowledge of payer requirements and policies.
• Maintains productivity and 98% accuracy rate.

Skills

Customer service

Problem solving

Communication

Medicare/HIPAA

Medical terminology

Phone etiquette

Confidentiality

Billings basics

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Advocate Health is seeking a Patient Service Representative (PSR) to handle patient registration duties, verify insurance, and explain estimated liabilities. The role supports financial counseling referrals and follow-up scheduling in a fast-paced environment.

Responsibilities include greeting patients, updating demographics, confirming benefits, collecting balances, and ensuring accurate entry into the ADT system. Strong customer service and knowledge of Medicare/HIPAA required.