Patient Access & Financial Services Specialist

Banner Health; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Banner Health in Tucson, AZ is seeking a Patient Access/Financial Services representative to support front-line patient flow. You will welcome patients, collect co-pays, verify insurance, and schedule visits while maintaining accuracy in data entry and staying compliant with policies.

The role focuses on delivering outstanding customer service, guiding patients through financial options, and collaborating with care teams to ensure a positive patient experience in a busy healthcare setting.

Qualifications

• Experience in patient financial services, billing, or insurance processes.
• Strong interpersonal, oral and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).
• Ability to manage multiple tasks with minimal supervision in a fast-paced environment.

Responsibilities

• Register/check-in patients and collect necessary information.
• Verify insurance eligibility and obtain pre-certifications/referrals.
• Calculate and collect patient liability and explain payment options.
• Enter payments/charges and reconcile daily transactions.
• Schedule patient visits and maintain appointment flow.
• Provide excellent customer service via phone, email and in person.
• Assist in requests for patient records in compliance with policy.
• Support clinical and administrative staff to ensure smooth patient flow.

Skills

Patient financial services

Insurance verification

Customer service

Data entry

Communication skills

Education

High school diploma or GED

Job description

Banner Health in Tucson, AZ is seeking a Patient Access/Financial Services representative to support front-line patient flow. You will welcome patients, collect co-pays, verify insurance, and schedule visits while maintaining accuracy in data entry and staying compliant with policies.

The role focuses on delivering outstanding customer service, guiding patients through financial options, and collaborating with care teams to ensure a positive patient experience in a busy healthcare setting.