Patient Access & Financial Services Specialist

Centra Health; Lynchburg (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

Centra Health in Lynchburg, VA, seeks a front-line Patient Access professional to manage patient registrations, verify insurance, and support upfront collections and financial counseling. You will coordinate with multiple departments to ensure accurate patient data, compliant documentation, and timely service delivery.

This role requires proficiency with Microsoft Office, strong communication, and the ability to multitask in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office Products.
• Proficient typing and spelling.
• Proficient computer skills, multitasking with data entry while using multiple computer applications.
• Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.

Responsibilities

• Registers patients for various hospital services; meets Patient Access standards by registering patients in interviews and accurately collects patient information and demographics for various hospital services.
• Verifies and reviews insurance plans and coordinates benefits on behalf of patients.
• Manages payments at point of service including; collecting and posting payments, providing a receipt, and balancing transactions per shift.
• Obtains completed authorizations and notifications of admissions for patients.
• Assists patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
• Appropriately respond to phone calls, emails, and other forms of communication.
• Actively promotes a positive working environment.
• Maintains open and positive communication.
• Complies with governmental regulations in reference to healthcare, billing, HIPAA, The Joint Commission standards, CMS, EMTALA, Centra and Acute Revenue Cycle policies.

Skills

Customer service

Attention to detail

Communication

Typing

Data entry

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Centra Health in Lynchburg, VA, seeks a front-line Patient Access professional to manage patient registrations, verify insurance, and support upfront collections and financial counseling. You will coordinate with multiple departments to ensure accurate patient data, compliant documentation, and timely service delivery.

This role requires proficiency with Microsoft Office, strong communication, and the ability to multitask in a fast-paced hospital environment.