Patient Access & Financial Counselor - Guide Billing & Aid

QHR Health, LLC dba Ovation Healthcare; Goshen (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Ovation Healthcare in the United States is seeking a Patient Access Financial Counselor to support patients with understanding hospital charges, insurance benefits, and available financial assistance options. This role reports to the Patient Access Manager and requires strong communication skills and knowledge of billing procedures.

The ideal candidate will help patients navigate Medicaid, charity care, and other programs, collaborate with insurers, and arrange feasible payment plans while

Qualifications

• Strong knowledge of medical insurance plans, Medicaid, and financial assistance programs.
• Excellent interpersonal and customer service skills.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Proficiency in Microsoft Office and hospital billing systems.

Responsibilities

• Assist patients in understanding hospital charges, insurance coverage, and available financial assistance programs.
• Evaluate patients' financial situations and guide them through the application process for Medicaid, charity care, and other assistance programs.
• Work closely with insurance providers to verify coverage and benefits.
• Develop payment plans for uninsured or underinsured patients, ensuring compliance with hospital policies.
• Explain billing statements, answer patient inquiries, and address any discrepancies.
• Maintain accurate financial records and documentation of patient interactions.
• Collaborate with the billing department, case managers, and social workers to optimize financial solutions for patients.
• Stay up to date with changes in healthcare regulations, insurance policies, and financial aid programs.

Skills

Customer service

Medical insurance knowledge

Confidentiality

Microsoft Office

Education

High school diploma or GED

Associate/Bachelor in Finance or Healthcare Administration

Tools

Hospital billing systems

Job description

Ovation Healthcare in the United States is seeking a Patient Access Financial Counselor to support patients with understanding hospital charges, insurance benefits, and available financial assistance options. This role reports to the Patient Access Manager and requires strong communication skills and knowledge of billing procedures.

The ideal candidate will help patients navigate Medicaid, charity care, and other programs, collaborate with insurers, and arrange feasible payment plans while