Patient Access & Financial Counseling Specialist

Tufts Medicine; Lawrence (MA); On-site; USD 27,717 - 34,646; Full time

Job summary

Tufts Medicine in Lawrence, MA is seeking a patient access specialist focused on revenue cycle operations, including billing and collections. You will gather demographic data, schedule services, verify benefits, and support financial counseling for patients.

The role coordinates referrals, manages medical records requests, and interfaces with clinics to ensure smooth patient flow and accurate financial information.

Qualifications

• High school diploma or equivalent.
• At least two years in insurance, referrals, or hospital registration.
• Preferred: Bachelor's degree.
• Preferred: MassHealth Certified Application Counselor.

Responsibilities

• Coordinate incoming referrals for consultations from physician practices and hospitals.
• Compile clinical data from referring sources and schedule appointments.
• Verify insurance eligibility and collect patient responsibility.
• Discuss insurance coverage and out-of-pocket costs with patients and families.
• Assist with Massachusetts Medicaid applications and related programs.
• Work with Social Work, Billing, and Contracting to support patients.
• Document meeting notes and track steps on each account.

Skills

Interpersonal skills

Medical terminology

Regulatory knowledge

Health insurance benefits

Systems skills

Written communication

Spreadsheets

Education

High school diploma

Bachelor's degree

Job description

Tufts Medicine in Lawrence, MA is seeking a patient access specialist focused on revenue cycle operations, including billing and collections. You will gather demographic data, schedule services, verify benefits, and support financial counseling for patients.

The role coordinates referrals, manages medical records requests, and interfaces with clinics to ensure smooth patient flow and accurate financial information.