Patient Access Specialist: Insurance & Financial Counseling

Inova Health System; Fairfax (VA); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The Inova Health System is seeking a Patient Access Associate 1 to handle financial counseling and insurance verification for patients and guardians. You will identify payer authorizations, explain benefits, and communicate financial responsibilities with empathy.

Responsibilities include using payer verification systems, collecting accurate demographic and insurance data, and assisting with applications for alternative funding where eligible.

Qualifications

• 1 year of customer service or 1 year of experience in a medical setting.
• Associates degree may substitute for experience.
• High School diploma or equivalent required.

Responsibilities

• Explain insurance benefits and patient liability using appropriate communication methods.
• Apply knowledge of payer verification systems to obtain and validate insurance information.
• Notify patients/guardians of financial responsibility and requirements.
• Coordinate with departments to assist patients and document required information.
• Assist patients with applications for alternate sources of payment (aid programs, loans, grants).
• Communicate scheduling changes to patients and staff in a timely, professional manner.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Associates degree (in lieu of experience)

Job description

The Inova Health System is seeking a Patient Access Associate 1 to handle financial counseling and insurance verification for patients and guardians. You will identify payer authorizations, explain benefits, and communicate financial responsibilities with empathy.

Responsibilities include using payer verification systems, collecting accurate demographic and insurance data, and assisting with applications for alternative funding where eligible.