Patient Access & Financial Concierge

LCMC Health; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Deliver healthcare with heart.

Give people a reason to smile.

Put a little love in your work.

Be honest and real, but with kindness.

Bring some lagniappe into everything你

Job summary

LCMC Health is seeking a Patient Access Associate – Financial Clearance to help patients navigate the financial aspects of care with clarity and empathy. You will play a key role in scheduling, verifying insurance, explaining financial responsibilities, and collecting payments to ensure a smooth patient experience.

You will work closely with patients, providers, and care teams in a fast-paced healthcare setting where accuracy, teamwork, and compassionate communication matter daily.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and problem-solve efficiently.
• Comfort working with insurance verification, patient registration, and financial processes.
• Attention to accuracy and confidentiality in all patient interactions.

Responsibilities

• Schedule patient appointments and coordinate registrations.
• Verify insurance coverage, eligibility, and demographic information.
• Create and update patient accounts accurately and efficiently.
• Collect and scan required documentation, including IDs, insurance cards, and authorizations.
• Explain copays, balances, estimates, and financial responsibility to patients.
• Collect point-of-service payments and support financial assistance processes when needed.
• Resolve registration and work queue errors in a timely manner.
• Communicate updates clearly with providers and internal teams.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Education

High School Diploma or GED

Job description

LCMC Health is seeking a Patient Access Associate – Financial Clearance to help patients navigate the financial aspects of care with clarity and empathy. You will play a key role in scheduling, verifying insurance, explaining financial responsibilities, and collecting payments to ensure a smooth patient experience.

You will work closely with patients, providers, and care teams in a fast-paced healthcare setting where accuracy, teamwork, and compassionate communication matter daily.