Patient Access & Financial Concierge

Halifax Health; Deltona (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Halifax Health in Deltona is seeking a Patient Access Specialist for the Deltona Emergency Department to support scheduling, pre-registration, and registration processes. The role includes insurance verification, financial counseling, and collecting patient information with a focus on accuracy and compassionate service.

You will coordinate with departments, verify eligibility, and communicate hospital policies to patients and families in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate/Bachelor’s preferred.
• Two years of related work experience, preferably in healthcare or customer service.
• Familiarity with medical terminology and ability to verify demographics and insurance.

Responsibilities

• Scheduling patients for hospital services and managing appointments.
• Pre-registering and registering patients with accurate data and signatures.
• Verifying insurance benefits, eligibility and authorizations.
• Collecting self-pay balances and posting to the system.
• Providing financial counseling and explaining hospital policies.

Skills

Customer service

Communication

Medical terminology

Problem solving

Education

High School Diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

EPIC EHR

Microsoft Word

Microsoft Excel

Job description

Halifax Health in Deltona is seeking a Patient Access Specialist for the Deltona Emergency Department to support scheduling, pre-registration, and registration processes. The role includes insurance verification, financial counseling, and collecting patient information with a focus on accuracy and compassionate service.

You will coordinate with departments, verify eligibility, and communicate hospital policies to patients and families in a fast-paced environment.