Patient Access & Scheduling Specialist

Staff_02 Halifax Staffing Inc.; Daytona Beach (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Daytona Beach, FL-based Halifax Health is seeking a Patient Access Specialist for Scheduling and Pre-Registration. You will ensure accurate scheduling, pre-registration, registration and insurance verification for hospital services, while collecting necessary documents and communicating clearly with patients and families.

Responsibilities include coordinating with clinical departments, obtaining authorizations and referrals, and guiding patients through financial policies and arrangements with

Qualifications

• High School Diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
• Must complete Revenue Cycle Orientation courses within 6 months of hire.
• Two years of related work experience preferred, preferably in healthcare or customer service environment utilizing the following skills:
• Effectively communicating with individuals from varying socio-economic backgrounds and obtaining pertinent information.
• Familiarity with medical terminology.
• Ability to accurately verify demographic information and insurance benefits.
• Ability to effectively operate office equipment (i.e., fax machine).
• Must have knowledge of computer programs such as Microsoft Word and Excel.
• Organizational and time management skills necessary to complete multiple tasks.
• Must be customer-service oriented and able to effectively communicate and build relationships with Team Members at all levels in the organization.
• Professionalism in interpersonal verbal and written communication skills with colleagues, physicians and ancillary department personnel is required.
• EPIC EHR experience preferred.

Responsibilities

• Maintains knowledge of scheduling criteria for all procedures within department.
• Works at a fast pace and maintains accuracy of details for each procedure scheduled.
• Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
• Coordinate appointments as needed with other departments.
• Answers phone and provides excellent customer service.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Communicates with third-party payers to obtain authorizations/pre-certifications for patients' scheduled services as needed, documenting this information in the registration system.
• Collaborates with patients, other patient access staff, the clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• Documents all information obtained during pre-registration activities to ensure patients' accounts are complete for forwarding to other departments.
• When necessary, refers uninsured, underinsured, and low-income patients to patient financial advocates to secure financial arrangements prior to service.

Job description

Daytona Beach, FL-based Halifax Health is seeking a Patient Access Specialist for Scheduling and Pre-Registration. You will ensure accurate scheduling, pre-registration, registration and insurance verification for hospital services, while collecting necessary documents and communicating clearly with patients and families.

Responsibilities include coordinating with clinical departments, obtaining authorizations and referrals, and guiding patients through financial policies and arrangements with