Patient Access & Financial Concierge

Highmark Health; Canonsburg (Washington County); On-site; USD 32,000 - 46,000; Full time

Job summary

Allegheny Health Network is seeking a patient registration and financial clearance specialist to create a smooth arrival experience for patients and families.

Responsibilities include scheduling, registration, insurance verification, preparing estimates, collecting payments, and guiding patients through regulatory paperwork while maintaining HIPAA compliance. The role requires attention to detail, empathy, and the ability to work under pressure in a fast-paced healthcare setting.

Qualifications

• High School/GED or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Experience operating a PC and using software applications.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.

Responsibilities

• Conducts scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, identifies and verifies insurance information through payor contacts via telephone, online resources, or electronic verification systems utilizing accurate plan code and COB order.
• Obtains limited clinical data based on service required and collects/updates data to ensure timely bill submission.
• Delivers positive patient experience and maintains professional communication with patients, families, and staff; supports efficient operations and productivity.

Skills

Customer service

PC navigation

Education

High School/GED

Tools

PC software usage

Job description

Allegheny Health Network is seeking a patient registration and financial clearance specialist to create a smooth arrival experience for patients and families.

Responsibilities include scheduling, registration, insurance verification, preparing estimates, collecting payments, and guiding patients through regulatory paperwork while maintaining HIPAA compliance. The role requires attention to detail, empathy, and the ability to work under pressure in a fast-paced healthcare setting.