Patient Access & Financial Assistance Coordinator

Brown University Health; Taunton (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Union: 1199 SEIU United Healthcare

Job summary

Brown University Health in Taunton, MA seeks a Patient Access/Registration Specialist to ensure accurate patient registration, verify demographics and insurance, and facilitate timely payment while delivering superior customer service.

Role requires HIPAA-compliant handling of data, educating patients on financial responsibilities, and coordinating with hospital departments to smooth patient flow. Evening shift; 40 hours/week.

Qualifications

• 1–2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required, Meditech, Athena preferred.
• Excellent customer service/communications skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installments plans when applicable.
• Ensures all hospital and regulatory requirements are met (HIPAA, signatures, patient rights, etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership (quality, collections, customer service, etc.).
• Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines.
• Works effectively with patient access peers and other hospital departments.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Team player

Microsoft Office

Education

High School Diploma or equivalent

Medical Assistant or Medical Terminology course

Associate degree preferred

Tools

Meditech

Athena

Job description

Brown University Health in Taunton, MA seeks a Patient Access/Registration Specialist to ensure accurate patient registration, verify demographics and insurance, and facilitate timely payment while delivering superior customer service.

Role requires HIPAA-compliant handling of data, educating patients on financial responsibilities, and coordinating with hospital departments to smooth patient flow. Evening shift; 40 hours/week.