Patient Access & Facilities Specialist

Phase2 Technology; Austin (TX); On-site; USD 39,000 - 47,000; Full time

Job summary

Dell Medical School Austin is seeking a Front Desk & Facilities Coordinator to serve as the primary on-site contact for patients, visitors, vendors, and staff. You will greet arrivals, route inquiries, manage sign-in/logs, and support scheduling while coordinating basic facilities tasks with vendors and the Facilities team.

Reporting to an Administrative/Operations Manager, you will liaise with clinical teams and IT, ensuring safety, confidentiality, and efficient workflow in a busy medical

Qualifications

• 5 years' experience in front desk/reception, patient access, administrative support, and/or facilities coordination in healthcare.
• Relevant education may substitute for experience.

Responsibilities

• Operates front desk reception and visitor intake.
• Coordinates calls, messages, and communication flow.
• Coordinates Facilities Operations, Building Services, and Workplace Support.
• Manages mail, supplies, and light administrative tasks.
• Ensures safety, security, and confidentiality at the front desk.

Skills

Front desk experience

Healthcare coordination

Customer service

Communication

Administrative support

Education

Associate degree (or higher) in business administration, healthcare administration, facilities management

Tools

Epic EMR

Facilities management software

Job description

Dell Medical School Austin is seeking a Front Desk & Facilities Coordinator to serve as the primary on-site contact for patients, visitors, vendors, and staff. You will greet arrivals, route inquiries, manage sign-in/logs, and support scheduling while coordinating basic facilities tasks with vendors and the Facilities team.

Reporting to an Administrative/Operations Manager, you will liaise with clinical teams and IT, ensuring safety, confidentiality, and efficient workflow in a busy medical