Patient Access Experience Specialist

US Eye; Venice (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

US Eye seeks a Patient Access Center Representative in Florida to be the first point of contact for patients, scheduling appointments and assisting with inquiries via phone and email.

You will work in a fast-paced, on-site environment, delivering exceptional service while maintaining HIPAA compliance and accurate data entry. This role emphasizes patient-centered communication and teamwork.

Qualifications

• High school graduate or equivalent.
• Experience in customer service or call center.
• Tech-savvy with proficiency in Office Suite.

Responsibilities

• Answers and triages incoming calls in a high-volume setting in a courteous and professional manner.
• Responds to appointment requests via email, Phreesia and other channels.
• Schedules appointments accurately according to templates and protocols.
• Maintains patient demographics, clinical and insurance information in the practice management system.

Skills

Customer service

Call center

Oral communication

HIPAA compliance

Confidentiality

Education

High school diploma

Tools

Office Suite

Job description

US Eye seeks a Patient Access Center Representative in Florida to be the first point of contact for patients, scheduling appointments and assisting with inquiries via phone and email.

You will work in a fast-paced, on-site environment, delivering exceptional service while maintaining HIPAA compliance and accurate data entry. This role emphasizes patient-centered communication and teamwork.