Patient Access & Experience Specialist

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of Alabama at Birmingham invites applications for a Patient Encounter Specialist at Cooper Green Mercy Health Services Authority. In this front desk role, you will register patients, collect co-pays, answer phones, and schedule appointments, helping set a patient-centered tone for visits.

You will verify insurance, manage demographics, document interactions in NextGen, and coordinate referrals.

Qualifications

• High school diploma or equivalent required.
• College degree or relevant coursework may substitute for part of experience requirement.

Responsibilities

• Register patients and collect co-pays; schedule appointments.
• Verify patient demographics, insurance, and enrollment status.
• Answer phones and route messages using NextGen or email system.
• Explain financial requirements and collect payments.
• Coordinate enrollment verification with enrollment department.
• Document transactions and maintain receipts per policy.
• Support billing with accurate data entry and referrals.

Skills

Medical terminology

PC applications

Math & bookkeeping

Telephone & customer service

English grammar & punctuation

Education

High school diploma

Relevant coursework substitute

Tools

NextGen

Microsoft Office

Job description

The University of Alabama at Birmingham invites applications for a Patient Encounter Specialist at Cooper Green Mercy Health Services Authority. In this front desk role, you will register patients, collect co-pays, answer phones, and schedule appointments, helping set a patient-centered tone for visits.

You will verify insurance, manage demographics, document interactions in NextGen, and coordinate referrals.