Patient Access & Experience Coordinator

Marion County Public Health Department; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Marion County Public Health Department seeks a staff member to assist patients in obtaining care, treatment, and results, and to back up the patient navigator and intake roles. Primary duties include data entry into EMR, tracking lab reports, and calling patients for appointment reminders.

The role supports STD program leadership, participates in outreach events, and handles front-line patient interaction, scheduling, and satisfaction surveys while maintaining clinic communications and signage.

Qualifications

• High school diploma or equivalent required; an advanced degree is highly desired.
• 1-2 years of office coordination experience required; or an equivalent combination of education and experience.
• A minimum of 1 year of supervisory experience.

Responsibilities

• Enters patient registration and test results into the EMR; performs quality checks for timeliness and accuracy.
• Tracks lab reports to ensure results are received and entered into Insight.
• Calls patients to remind them of upcoming appointments; manages rescheduling as needed.
• Performs duties of patient navigator including answering clinic calls, greeting patients, scheduling, and ensuring services.
• Conducts patient satisfaction surveys and clinic flow time studies.
• Serves as primary contact for patient experience; staffs the patient experience line and addresses concerns with STD program leadership.
• Assesses patient access points and suggests improvements to STD program leadership.
• Maintains and updates clinic signage, recording/announcement changes, and clinic switchboard.
• Provides support for back-office clerical team; enters test results and scans documents.
• Performs intake duties including registering patients, scanning documents, and collecting payment.

Skills

Office coordination

Supervisory experience

Communication skills

Time management

Education

High school diploma or equivalent

Advanced degree desired

Job description

Marion County Public Health Department seeks a staff member to assist patients in obtaining care, treatment, and results, and to back up the patient navigator and intake roles. Primary duties include data entry into EMR, tracking lab reports, and calling patients for appointment reminders.

The role supports STD program leadership, participates in outreach events, and handles front-line patient interaction, scheduling, and satisfaction surveys while maintaining clinic communications and signage.