Patient Access & Care Navigator

Marion County Public Health Department

Dawnbury (IN)

On-site

USD 38,000 - 60,000

Full time

14 days+

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Job summary

Marion County Public Health Department is seeking a role focused on helping patients access care, enter data into EMR, and support the back-office and intake teams. You will back up the Patient Navigator and ensure timely, accurate lab result processing while assisting with patient scheduling and satisfaction initiatives.

The position requires strong communication, supervisory experience, and reliable transportation.

Qualifications

High school diploma or equivalent required; an advanced degree is highly desired.
1-2 years previous office coordination experience required; and/or training; or equivalent combination of education and experience.
A minimum of 1 year of supervisory experience.
Access to reliable transportation.

Responsibilities

Enters patient’s registration and test results into EMR. Performs quality assurance checks to ensure timeliness and accuracy of data entry.
Tracks lab reports through IU Infectious Disease Lab and State Department of Health to ensure all results are received and entered into Insight in a timely manner.
Calls patients to remind them of their upcoming appointments. Will cancel or reschedules appointments for patients depending on the patient needs.
As needed, performs duties of patient navigator including answering and evaluation needs of clinic calls, greeting patients, scheduling appointments, and ensuring patients receive appropriate services.
Conducts patient satisfaction surveys and clinic flow time study on a semi-annual basis.
Serves as primary contact for patient experience. Responsible for staffing patient experience line and ensuring concerns are addressed with STD program leadership.
Assesses points of patient access and offers suggestions for improvement to STD program leadership.
Maintains and updates all clinic signage, recording/announcement changes, and clinic switchboard.
As needed, provides support and coverage for the back-office clerical team. Enters test results in the EMR system and scans all relevant documents into the Onbase system.
As needed, performs duties of intake staff including registering patients, scanning relevant documents, and collecting payment.
Participates in public health emergency preparedness exercises and in the response to public health emergencies as directed.