Patient Navigator

Access Community Health Network; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Access Community Health Network seeks a Patient Navigator to support patients with recent diagnoses by coordinating appointments, referrals, and social services. The role emphasizes connecting patients to primary care and community resources while documenting encounters in health records.

The position is hybrid and grant funded, requiring collaboration with the ACCESS Care Team to improve adherence and care continuity across services.

Qualifications

• High School Diploma or GED required.
• Associate’s degree or higher preferred.
• Minimum of two years’ experience in human services required.
• Experience in infectious disease care and support services preferred.
• Basic ability to assess diverse psychosocial needs of clients.
• Basic proficiency with EHR systems; EPIC preferred.

Responsibilities

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to improve patient adherence to recommendations.
• Connect patients to community resources and ensure access to services.
• Document patient encounters and preliminary eligibility information in data systems.
• Conduct home and community visits face-to-face per established policies.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate participant records and contacts.

Skills

Psychosocial assessment

EHR familiarity

MS Office

Education

High School Diploma or GED

Associate’s degree or higher preferred

Tools

EPIC EHR

MS Office Suite

Job description

Position Summary:

The Patient Navigator plays a critical role in supporting patients by developing and implementing individualized, multi-session, time-limited interventions to assist those with recent diagnoses or positive test results. This position focuses on connecting patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

This is a hybrid, grant funded position.

Core Job Responsibilities:

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Requirements/Preferences:

• High School Diploma or GED required.
• Associate’s degree or higher is strongly preferred.
• Minimum of two (2) years’ experience in human services required.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).