PATIENT ACCESS COORDINATOR

Marion County Public Health Department; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Marion County Public Health Department seeks a staff member to assist patients in obtaining care, treatment, and results, and to back up the patient navigator and intake roles. Primary duties include data entry into EMR, tracking lab reports, and calling patients for appointment reminders.

The role supports STD program leadership, participates in outreach events, and handles front-line patient interaction, scheduling, and satisfaction surveys while maintaining clinic communications and signage.

Qualifications

• High school diploma or equivalent required; an advanced degree is highly desired.
• 1-2 years of office coordination experience required; or an equivalent combination of education and experience.
• A minimum of 1 year of supervisory experience.

Responsibilities

• Enters patient registration and test results into the EMR; performs quality checks for timeliness and accuracy.
• Tracks lab reports to ensure results are received and entered into Insight.
• Calls patients to remind them of upcoming appointments; manages rescheduling as needed.
• Performs duties of patient navigator including answering clinic calls, greeting patients, scheduling, and ensuring services.
• Conducts patient satisfaction surveys and clinic flow time studies.
• Serves as primary contact for patient experience; staffs the patient experience line and addresses concerns with STD program leadership.
• Assesses patient access points and suggests improvements to STD program leadership.
• Maintains and updates clinic signage, recording/announcement changes, and clinic switchboard.
• Provides support for back-office clerical team; enters test results and scans documents.
• Performs intake duties including registering patients, scanning documents, and collecting payment.

Skills

Office coordination

Supervisory experience

Communication skills

Time management

Education

High school diploma or equivalent

Advanced degree desired

Job description

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Sub-Division:MCPHD

FLS Status: [[JOB_REQUISITION_CUSTOM27]]

Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: [e-mail] .

Job Role Summary

Responsible for assisting patients in accessing care, treatment, and results. Providing backup for the back-office Patient Navigator, and Intake will be the primary work duty; however, other duties in service of patient access and quality assurance will be important components of the position.

• Enters patient’s registration and test results into EMR. Performs quality assurance checks to ensure timeliness and accuracy of data entry.
• Tracks lab reports through IU Infectious Disease Lab and State Department of Health to ensure all results are received and entered into Insight in a timely manner.
• Calls patients to remind them of their upcoming appointments. Will cancel or reschedules appointments for patients depending on the patient needs.
• As needed, performs duties of patient navigator including answering and evaluation needs of clinic calls, greeting patients, scheduling appointments, and ensuring patients receive appropriate services.
• Conducts patient satisfaction surveys and clinic flow time study on a semi-annual basis.
• Serves as primary contact for patient experience. Responsible for staffing patient experience line and ensuring concerns are addressed with STD program leadership.
• Assesses points of patient access and offers suggestions for improvement to STD program leadership.
• Maintains and updates all clinic signage, recording/announcement changes, and clinic switchboard.
• As needed, provides support and coverage for the back-office clerical team. Enters test results in the EMR system and scans all relevant documents into the Onbase system.
• As needed, performs duties of intake staff including registering patients, scanning relevant documents, and collecting payment.
• Participates in public health emergency preparedness exercises and in the response to public health emergencies as directed.
• Participates in a minimum of two H.O.P.E. events totaling a minimum of (8) hours annually.
• Performs other duties as assigned by STD program leadership.

Qualifications

• High school diploma or equivalent required, an advanced degree is highly desired.
• 1-2 years previous office coordination experience required; and/or training; or equivalent combination of education and experience.
• A minimum of 1 year of supervisory experience.
• Access to reliable transportation.

Licenses/Certifications Required

• Valid Indiana driver's license.

Knowledge, Skills & Abilities

Language Skills:

• Must be able to effectively communicate verbally and in writing with a wide variety of staff at various levels of knowledge and communication, as well as members of outside organizations/agencies, and the public.
• Ability to display patience, understanding, initiative, tact and maturity and the ability to communicate concepts and instructions clearly.

Mathematical Skills:

• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Standard office setting.
• On-the-job duties require talking, hearing, sitting, walking, using hands to finger, handle, or feel, and reaching with hands and arms.
• Occasionally required to climb balance, stoop, kneel, crouch, crawl and stand.
• Must be able to lift up to 25 pounds.
• Must be able to perform job duties in environment with moderate noise level (examples: business office with computers and printers, light traffic).
• Has exposure to communicable diseases; combative patients and their associates in stress situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.