Patient Access & Experience Coordinator

UAB Medicine; Hoover (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance

Wellness program

Paid parental leave

PSLF eligible

Job summary

UAB Medicine is seeking a diligent front desk support professional to join our clinic operations. The role involves checking in scheduled and add-on patients, handling calls, and entering essential data into the system with accuracy.

You will support patient flow, assist in the waiting area, and help with revenue-related clerical tasks while delivering excellent customer service to patients and staff alike.

Qualifications

• One year of customer service experience required.
• Business Office education or similar coursework desired.
• Attend all required coursework assigned by management.
• Possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management.
• Be able to perform math and bookkeeping skills.
• Possess exceptional telephone and customer service skills and
• Be knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred.

Responsibilities

• Check in scheduled and add-on patients to the clinic and route calls.
• Answer telephone and route calls; enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform patient follow-up as necessary.
• Provide assistance in waiting room and respond to patient needs.
• Perform other clerical duties related to collection, deposit and recording of clinic revenue.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Telephone skills

English grammar

Education

High school diploma

Business Office education

Tools

PC applications

Database management

Job description

UAB Medicine is seeking a diligent front desk support professional to join our clinic operations. The role involves checking in scheduled and add-on patients, handling calls, and entering essential data into the system with accuracy.

You will support patient flow, assist in the waiting area, and help with revenue-related clerical tasks while delivering excellent customer service to patients and staff alike.