Patient Service Coordinator 1 (Temp)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 19,286 - 24,796; Part time

Job summary

University of Alabama at Birmingham seeks a Patient Service Coordinator 1 (Temp) to provide frontline scheduling, registration support, and patient communication in UAB Medicine clinics in Birmingham, AL.

Under supervision, you will handle patient demographics, insurance info in IDX/EMMI, and collaborate with physicians and staff to ensure smooth clinic operations.

Qualifications

• High school diploma or equivalent and at least 1 year of office/clerical experience in a healthcare setting.
• Excellent customer service and communication skills.
• Basic knowledge of medical terminology and PC software.
• Willingness to attend required coursework.

Responsibilities

• Schedule and coordinate patient appointments and procedures.
• Answer and route telephone calls and patient messages.
• Enter demographic and insurance information into IDX.
• Obtain insurance authorizations and referrals.
• Assist with patient registration, checkout, and billing support.
• Coordinate care with providers and satellite clinics.
• Perform clerical duties related to patient care.

Skills

Customer service

Communication

Medical terminology

Clerical experience

Education

High School diploma or equivalent

Tools

IDX/EMMI

Microsoft Office

Job description

Job Description - Patient Service Coordinator 1 (Temp) (T237821)

Description

General Responsibilities

Under general supervision and in accordance with UAB Medicine's established policies and procedures, provides a variety of specialized support services for assigned physicians and advanced practice providers. Responsibilities may include scheduling and adding patients to clinic appointments, answering and routing telephone calls, entering demographic and insurance information into the IDX system, obtaining insurance authorizations and referrals, and scheduling surgical procedures. May assist with patient registration and checkout, collect copayments, communicate with patients, and perform follow-up activities as needed. Coordinates patient care with external providers and satellite clinics. May also complete clerical duties related to patient care, including processing home health documentation and patient/family medical leave forms.

Key Duties & Responsibilities

• Patient Communication and Support
  • Responds to patient inquiries and identifies solutions consistent with established policies and procedures.
  • Obtains and verifies patient demographic and insurance information in IDX/EMMI according to IDX standards.
  • Processes patient inquiries, messages, and requests promptly, efficiently, and professionally while maintaining patient confidentiality.
  • Routes messages to the appropriate clinical staff in a timely manner.
  • Resolves patient concerns or escalates issues as appropriate.
  • Accurately documents actions taken to address and resolve patient issues.
• Scheduling and Coordination
  • Communicates with patients, insurance carriers, physicians, and external offices to coordinate appointments and medical procedures.
  • Requests and gathers required patient information.
  • Calls in prescription refills in accordance with established protocols.
  • Provides information related to clinic operations.
  • Coordinates with referring physicians and requests medical records as needed.
• Clinical and Operational Coordination
  • Collaborates with physicians, nurses, and other staff regarding office operations, work assignments, and patient concerns.
  • Assists with patient triage calls and consults with nursing staff and/or physicians as appropriate.
  • Coordinates provider and nursing schedules to support clinic operations.
• Administrative Support
  • Provides administrative support to assigned physicians.
  • Manages new patient clinic scheduling.
  • Documents communications with patients and external agencies regarding patient care.
  • Maintains patient lists and records.
  • Prepares reports and assists with special projects.
  • Maintains drug authorization records for specialty medications.
• Referrals, Authorizations, and Billing Support
  • Assists with obtaining referrals, pre-certifications, and hospital admissions when required.
  • Initiates special billing processes when applicable (e.g., clinical trials, workers' compensation, transplant patients).
  • Documents required information to ensure accurate processing and filing of patient claims.
• Performs other duties as assigned.
• Performs other duties as assigned.

Qualifications

Minimum Requirements High school diploma or equivalent and one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills .Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.